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Position Details

Position Information

Announcement Number STAFF - VA - 26231

For questions regarding this position, please contact:

Alyssa Simmons

406-994-5544 (tel:406-994-5544)

[email protected]

Classification Title Admissions Evaluator II

Working Title Admissions Specialist

Brief Position Overview

Great opportunity in the Office of Admissions for a dynamic candidate with exceptional communication, customer service, multi-tasking, and organizational skills!

Position Number 4M1999

Department Admissions

Division Division of Student Success

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $25.04 per hour, commensurate with experience, education, and qualifications

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

Position Details

General Statement

The Office of Admissions is responsible for the marketing, recruitment, and orientation of new undergraduate MSU students. The Office of Admissions is also responsible for upholding the Board of Regents and Montana University System admission requirements, policies, and procedures regarding applications for admission, residency, acceptance of transfer credits, and other enrollment-related issues.

Duties and Responsibilities

+ Serve as the first point of contact for prospective students and their families, creating welcoming first impressions while strategically guiding them through the admissions journey and connecting them with key resources.

+ Deliver accurate and specific guidance on MSU’s admission policies, procedures, recruitment events, and campus life to prospective students, families, and campus partners—serving as a trusted expert on all things MSU admissions.

+ Collect, enter and maintain prospective student information with meticulous attention to detail in the MSU CRM and database (Banner).

+ Navigate sensitive situations with diplomacy and professionalism, de-escalating concerns and turning challenging interactions into positive experiences that reflect well on the university. Disseminate vital information accurately and efficiently over the phone, by email, and in person.

+ Communicate critical information with clarity and efficiency across multiple channels—phone, email, and in-person—adapting messaging to broad audiences while maintaining consistency and accuracy.

+ Collaborate with Campus Visit Coordinators on projects and initiatives, demonstrating flexibility and contributing to the broader success of the admissions team.

Required Qualifications – Experience, Education, Knowledge & Skills

+ Associate’s degree or higher plus progressively responsible entry to mid-level administrative support and/or clerical experience in a customer service-oriented position, or an equivalent combination of relevant education and experience.

+ Demonstrated experience using personal computers and software, MicroSoft Office Suite for email correspondence, spreadsheets, electronic calendars.

+ Demonstrated experience composing, formatting, and proofing grammar, punctuation, and spelling of business correspondence and general office materials as well as following established instructions and procedures with a high level of accuracy and attention to detail.

+ Demonstrated experience organizing and prioritizing heavy workloads and meeting deadlines with many interruptions while maintaining a positive, effective and professional approach.

+ Demonstrated experience using a digital database for large volumes of information entry, retrieval, maintenance, and processing, with a high level of accuracy.

Preferred Qualifications – Experience, Education, Knowledge & Skills

+ Experience using Ellucian/Banner or other relational databases.

+ Proficiency with Microsoft Office Suite or other related software suites.

+ Experience using CRM (Customer Relationship Management) technology

The Successful Candidate Will

+ Exercise initiative, sound judgment, and proactive problem-solving in a fast-paced environment.

+ Operate office technology and admissions-related systems efficiently and accurately.

+ Build and maintain positive, collaborative relationships with colleagues, students, families, and campus partners.

+ Maintain confidentiality of records and information in accordance with FERPA and institutional policies.

+ Remain calm, focused, and responsive while managing high call volumes and competing priorities.

+ Serve as a professional ambassador for MSU and the Office of Admissions, consistently demonstrating courtesy, enthusiasm, and a service-oriented approach.

+ Communicate clearly and positively across broad audiences, tailoring responses to meet individual needs while maintaining accuracy and professionalism.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon completion of a successful search.

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on 01/06/2026; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

This position is not eligible for new sponsorship.

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.