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Senior Office Solutions Specialist

The Senior Office Solutions Specialist is responsible for calling on existing Ricoh accounts with the primary goal of retaining the current customer base and expanding Ricoh’s product and service footprint. This is a 100% telephone-based sales role requiring a minimum of 30 outbound calls/activities per day. The Sr. Account Executive must maintain accurate and up-to-date notes in the RForce system regarding potential opportunities within accounts. This position may expand to include Zero-Based Accounts (ZBA), lead generation, or other projects as needed.

Job Duties and Responsibilities

+ Drive sales in the SMB customer segment using a telephone-based approach.

+ Make a minimum of 30 outbound business-to-business calls/activities daily.

+ Focus on customer retention and expansion of Ricoh’s equipment and service offerings.

+ Utilize customer-focused selling techniques, including effective communication and objection handling.

+ Deliver prepared sales scripts and talking points to describe products and services.

+ Provide professional, courteous, and efficient customer service at all times.

+ Meet or exceed revenue and placement goals for equipment and services.

+ Maintain accurate records of account activity in the RForce sales database.

+ Serve as the first point of contact for customers.

+ Perform other duties as assigned.

Qualifications

+ Bachelor’s degree or equivalent experience in a related sales environment.

+ Minimum 2 years of successful telephone-based B2B account management and development experience.

+ At least 6 months of Ricoh sales experience.

Knowledge, Skills, and Abilities

+ Strong understanding of sales methodologies and processes.

+ Ability to follow instructions and think on your feet.

+ Coachable, responsible, and consistently motivated.

+ Excellent team player with strong interpersonal skills.

+ Proficient in negotiation, written and verbal communication.

+ Demonstrated business acumen and account planning skills.

+ Highly self-motivated with effective time management abilities.

+ Strong organizational, planning, and prioritization skills.

+ Proficient in Microsoft Office Suite and general computer applications.

Working Conditions

+ Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels.

+ Frequent communication with the department on a daily and weekly basis.

+ Work assignments are diverse and may involve developing new approaches without established precedents.

+ Requires handling stressful situations regularly.

+ Minimal physical effort; primarily sedentary with occasional walking, standing, bending, and lifting.

+ Moderate dexterity required for regular use of office tools (keyboard, telephone, headset, etc.).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.