• Performance Manager

    ASM Research, An Accenture Federal Services Company (Tallahassee, FL)


    The Performance Manager is responsible for monitoring, analyzing, and optimizing the performance of IT systems and services within the CASTLE-NET program. This role collects and analyzes performance data, identifies trends and issues, and provides actionable insights to improve efficiency and service delivery. Working closely with IT and security teams, the Performance Manager ensures CASTLE-NET IT infrastructure meets or exceeds established performance standards and service level agreements.

    Key Responsibilities

    + Monitor and analyze IT system and service performance metrics using tools such as Splunk and SolarWinds

    + Identify performance trends, bottlenecks, and opportunities for optimization across multiple systems

    + Conduct root cause analysis on performance issues and develop evidence-based improvement strategies

    + Collaborate with IT operations and security teams to ensure performance standards align with program objectives

    + Develop and maintain performance dashboards and reporting capabilities for leadership and stakeholders

    + Recommend and implement system improvements to enhance reliability, availability, and user experience

    + Track and report on Key Performance Indicators (KPIs) and Service Level Indicators (SLIs) to management

    + Support capacity planning and resource allocation decisions based on performance data analysis

    Required Qualifications

    + Bachelor's degree in IT, Computer Science, Data Analytics, or related field (or equivalent work experience)

    + 8+ years of experience in IT systems performance management, performance engineering, or related role

    + Deep knowledge of performance analysis principles and methodologies

    + Proven expertise with performance monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)

    + Strong analytical and problem-solving skills with ability to translate technical findings into business impact

    + Excellent communication and presentation skills for diverse audiences (technical and non-technical)

    + Demonstrated ability to manage multiple projects and priorities effectively

    + Experience developing performance improvement strategies and managing continuous improvement initiatives

    Preferred Qualifications

    + Certified Performance Analyst (CPA) or ITIL Foundation certification

    + Experience with CASTLE-NET IT environment or similar federal IT infrastructure

    + Knowledge of cloud-based performance management and monitoring

    + Experience with enterprise IT system optimization and capacity planning

    + Familiarity with data analytics tools and techniques (Python, R, or SQL)

    + Background in federal contracting or government IT operations

    Required Skills

    + Performance Analysis & Optimization

    + SolarWinds & Splunk

    + Root Cause Analysis

    + Performance Metrics & Dashboard Development

    + Data-Driven Decision Making

    Preferred Skills

    + Advanced Analytics

    + Capacity Planning

    + Federal IT Environment Knowledge

    + ITIL Framework

    + Cloud Performance Management

    Compensation Ranges

    Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

    EEO Requirements

    It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

     

    All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

    Physical Requirements

    The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

    Disclaimer

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

     

    $94,100 - $111,300

    EEO Requirements

    It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

     

    All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.