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Required Skills

+ Help Desk Support / Service Desk experience

+ Troubleshooting and problem-solving skills

+ Customer service and phone support

+ Ticketing system experience (ServiceNow preferred)

+ Password reset and account management

+ Familiarity with Windows 10 and Office 365

Project Overview

We are seeking a Help Desk Support Specialist to assist with a large-scale device transition initiative impacting approximately 9,000 lines. This project will run throughout 2026 and involves supporting end-users with permissions setup, routing numbers, password and PIN assistance.

Responsibilities

+ Provide phone and remote support for device transition issues.

+ Assist with permissions, routing numbers, passwords, and PIN resets.

+ Troubleshoot technical issues related to Windows 10, Office 365, and device setup.

+ Manage tickets using ServiceNow or similar systems.

+ Deliver excellent customer service and resolve issues promptly.

Candidates must be open to working either of the following shifts (40 hour work week):

+ Shift 1: 9:00 AM – 6:00 PM CST (1-hour lunch)

+ Shift 2: 11:00 AM – 8:00 PM CST (1-hour lunch)

+ Saturday coverage: 9:00 AM – 6:00 PM CST (remote, lunch 12:30–1:30 PM)

Job Type & Location

This is a Contract position based out of Wichita, KS.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wichita,KS.

Application Deadline

This position is anticipated to close on Jan 5, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.