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Ready to help us transform healthcare? Bring your true colors to blue.

The Executive Assistant to the current President and Chief Executive Officer (CEO) will provide executive level administrative support and coordination on behalf of the executive. In this role, you will interact extensively with external and internal stakeholders. The Executive Assistant extensively interfaces between multiple outside parties, normally working with information that is of a critical and sensitive nature. A high degree of initiative is required in preparing reports or presentations, resolving issues, coordinating a complex individual schedule and maintain/building relationships.

For this role, we are seeking candidates local to our Boston, MA office.

Key Accountabilities:

+ Coordinates executive’s calendar, meetings, schedule, travel arrangements, expense reports, and prepares requisite materials. Consults with executive and Chief of Staff as needed to solicit information, provide critical updates and to coordinate information and priorities. Consults with contacts from multiple external boards for the purposes of complex scheduling requests.

+ Responds to a wide variety of requests for information, policies and procedures, and executive action. Analyzes needs and problems, and determines approach and priority. Takes initiative to research technical or out of policy questions. Evaluates and refers matters for appropriate handling, and coordinates, compiles and documents relevant data and background information to support executive decision making or problem resolution.

+ Represents the CEO to a wide variety of constituents. Builds relationships, proactively resolves issues and is up to date on current market, industry and company trends.

+ Performs a broad range of administrative coordination and support duties requiring extensive communication within and outside the company. Execution of assignments requires a high degree of independent action, considerable judgment and analytical skill.

+ Applies multiple software applications at an advanced level. Plans, organizes and compiles data. Analyzes needs and problems, researches facts, determines approach, and coordinates information retrieval, control and documentation procedures

+ Exercising creativity, initiative and an understanding of the executive objective, independently manipulates systems and applications to prepare communications, or data displays. Ensures accuracy of data/sources, and researches questions or problems.

+ Organizes, tracks, updates and maintains files.

+ Provides support for board meetings in conjunction with the Vice President of Board Relations.

Qualifications:

+ Highly organized self-starter and team player with the ability to meet deadlines and manage multiple tasks and multiple stakeholders with a high level of customer service in a fast-paced environment.

+ Demonstrated relationship building skills and finesse in working with a wide variety of internal and external constituents • Extreme flexibility and willingness to shift gears and adjust thinking as business needs and organizations change.

+ Advanced proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint

+ Strong verbal/written communication skills and attention to detail.

+ Proactive communicator and strong ability to anticipate needs; demonstrates initiative to find opportunities to drive improvement and “go the extra mile”

+ Excellent problem-solving skills and resourcefulness.

+ High EQ and professionalism in managing multiple competing priorities and needs of different stakeholders

+ Proven ability to maintains confidentiality within a number of key personnel and business issues.

Education/Relevant Experience:

+ Minimum of ten years of executive level administrative and business experience

+ BS/BA or equivalent experience

Blue Cross Blue Shield of Massachusetts

At Blue Cross Blue Shield of Massachusetts (www.bluecrossma.com), our mission is to show up for everyone like they are the only one. As a not-for-profit health plan, our 4,000 associates deliver on that mission every day – guiding members to the exceptional care they deserve – affordably, equitably, and seamlessly.

Our vibrant culture is built on five core values: be the example, be kind, be curious, be courageous, and be community focused – everyday. We see these values reflected in our diversity, equity, inclusion and belonging work, a vital part of our culture and our strategy. We are a driving force in creating an inclusive environment where all associates feel valued, respected and empowered across all levels of the organization to contribute their unique perspectives. Our efforts have been recognized by Forbes as one of ‘America’s Best Employers’. We’ve also been named one of the ‘Best Places to Work for LGTBQ+’ for the ninth consecutive year.

Headquartered in Boston for more than 87 years with approximately $9.8 billion in premium revenue, we stand committed to supporting our employer customers, community and more than 3 million members in Massachusetts and across the country. We do this by developing market-leading benefit plans (medical, pharmacy, dental and vision), and key partnerships to help ease the burden of rising health care costs and improve the quality of care and experience for every member. In fact, in 2024, we were named one of the top health care plans in the nation by NCQA for quality and member experience.

We continue to innovate and lead the way on the most important issues in health care – health equity, mental health, women’s health, and value-based care – a focus Blue Cross pioneered that incentivizes providers to reduce health disparities across historically marginalized groups. We are one of the first plans in the nation to introduce pay-for-equity contracts to measure and improve equity outcomes, engaging nearly every health care organization in Massachusetts in our health equity work.

BCBSMA is also a leader in corporate citizenship. We have been recognized as one of the 50 most community-minded companies in the nation by the Points of Light Foundation for five years in a row and as the ‘National Healthcare Sector Leader’ in 2024. Our corporate citizenship approach is rooted in health justice, fueled by investing nearly $15 million annually in financial grants, volunteer hours, and in-kind support to more than 460 non-profits advocating for health justice and systemic solutions to health inequities. Through our partnerships with civic and community leaders, we focus on overcoming the immediate barriers that prevent our community from achieving physical, mental, and emotional wellness, while working to dismantle their root causes. Our work comes to life through community investments, volunteerism, advocacy, and capacity building, and we’re proud to support our employees’ engagement in the community. In 2023, 88% of our employees participated in our corporate volunteering, contributing over 22,000 volunteer hours in support of nonprofit partners across Massachusetts.

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBostonTime TypeFull time

Hourly Range: $58.52 - $71.53

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.