"Alerted.org

Core Responsibilities

+ Identifies client needs and works with internal partners to determine tailored solutions aligned with Vanguard’s investment philosophy.

+ Partners with sales executives in business development and sales processes to support growth initiatives.

+ Maintains accurate client records in CRM systems and ensures compliance with Vanguard methodology, investment guidelines, and regulatory requirements.

+ Supports the analysis of client investment risk tolerance, discusses appropriate savings or spending strategies, and provides additional financial planning solutions such as retirement and wealth-building strategies.

+ Conducts periodic reviews of portfolios and creates detailed reports addressing ongoing client advisory needs.

+ Implements wealth-building strategies based on client goals and Vanguard’s disciplined investment approach.

+ Develops a comprehensive understanding of client financial situations through consultative conversations and uncovering key information.

+ Develops general knowledge of Vanguard funds, products, and services to educate clients effectively. Maintains a broad understanding of financial planning principles, capital markets, and the Financial Services industry.

+ Participates in special projects and contributes to process improvements to enhance client experience and operational efficiency.

+ Drive Outcomes and take decisive action to achieve results.

+ Maintain client focus and deliver exceptional service.

+ Optimize work processes for efficiency and accuracy.

+ Manage ambiguity and adapt to changing priorities.

+ Demonstrate situational adaptability and resourcefulness in problem-solving.

Qualifications

+ Two years experience in client relationship management or customer service preferred. Experience within Financial Services industry preferred.

+ Demonstrated proficiency with CRM systems and strong organizational, time management, and consultative skills.

+ Undergraduate degree or equivalent combination of training and experience. Pr ogress toward completion of the CFP® examination preferred.

+ This job requires a regulatory license - Series 7, Series 66, and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.