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Join UPMC Hillman Cancer Center as a Patient Service Coordinator!

Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you!

What You'll Do:

In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience.

+ Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service.

+ Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.

Why You'll Love This Opportunity:

+ Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise.

+ Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference.

+ Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays!

If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day!

Responsibilities:

+ Assisting with answering phones and scheduling appointments including but not limited to office visits, lab tests, assisting with coordinating care for testing appointments.

+ Assisting with preparing patient charts from several electronic health records.

+ Assisting with scheduling New Patients in a timely manner to meet time to appointment metrics

+ Assists in the registration of patients to include verification and confirmation of health insurance coverage.

+ Provides front desk coverage as assigned.

+ Provide back up coverage as an MA as assigned.

+ Other Duties as Assigned.

+ Participates in interdisciplinary activities such as staff meetings and other committees as assigned.

+ Immediately report any situation that may impact safety of patients, visitors and staff.

+ Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.

+ Account for all customers in the clinic.

+ Provides lobby/waiting room coordination and supervision.

+ Serve as liaison between customer and clinic staff.

+ Collects 100% of copays daily and correctly balances at the end of each day.

+ Coordinates scheduling to include testing.

+ High School graduate or equivalent required.

+ Minimum of three years of direct patient care and or phlebotomy experience.

+ Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

+ Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.

+ Possesses excellent organizational skills.

+ Excellent customer service skills are highly preferred.

+ Previous experience with Microsoft office (Outlook, Word, Excel, PowerPoint) preferred.Licensure, Certifications, and Clearances:

+ Medical Assistant or Phlebotomy licensure preferred

+ CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

+ Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran