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ESS

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Salary: $80,000 - $110,000 / year

Other Forms of Compensation: Eligible for 20% discretionary annual bonus

Pay Grade: 15

ESS Support Services Worldwide is the specialty division of Compass Group. ESS Support Services Worldwide – Gulf of Mexico is a leading provider of comprehensive support services, specializing in food and facility maintenance for clients and their employees both offshore and on remote land sites. ESS includes our Alaskan native corporations, villages and individuals in the ownership of the catering, housekeeping and facility support services business.

Our team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day.

Job Summary

As the General Manager for the Alaska Railroad with ESS Support Services Worldwide, you will be responsible for maintaining the account in accordance with the approved budget while meeting client expectations. You will be expected to build and maintain excellent relationships with employees, guests, the client, and other departments within the operation. Additionally, you will be responsible for promoting the professional growth and development of the entire team. You will oversee the Alaska Railroad Food Service Project and manage all organizational, physical and financial aspects of the operation. This includes handling budgeting, financial overview, organizational structure, staff training and management, employee and client relations. During the summer season, the expected required workload is approximately 40 to 60 hours per week, depending on business demand.

Essential Duties and Responsibilities Supervisory Responsibilities

+ Directly supervises 6+ supervisory and non-supervisory staff and is responsible for overseeing up to 100 employees in food and facility services on multiple mobile rail lines.

+ Directly manage staff in line with organizational policies and legal requirements, including hiring, training, and performance appraisal.

+ Address employee complaints and resolve conflicts in partnership with Human Resources.

Human Resource Functions

+ Approve hiring for all positions, set expectations for team roles, and develop service and culinary standards.

+ Ensure compliance with HR paperwork and provide training for assistant managers and supervisors.

Financial Resource Functions

+ Oversee all financial aspects of the project, ensuring timely payroll and accurate financial reporting.

+ Collaborate with senior directors and accounting staff on invoicing and budget development and ensure adherence to budgetary guidelines.

Food and Beverage Functions

+ Collaborate with the Executive Chef on menu development and maintain food purchase agreements with vendors.

+ Ensure food and beverage costs align with the budget.

Safety Resource Functions

+ Ensure compliance with ESS safety policies and work with the HSE Manager on accident reporting.

+ Maintain a zero-incident record.

Qualifications:

+ Bachelor’s degree is preferred, or equivalent professional experience

+ Eight to ten years of management of multiple food service venues

+ Experience in personnel management including hiring, supervision, evaluation and succession planning

+ Proven track record to achieve company goals in compliance with company/client policies and procedures

+ Excellent leadership and organizational skills, and must possess attention to detail

+ Supervisory, scheduling, training and coaching skills

+ Effective problem solving and conflict management skills

+ Experience in food purchasing, food costs and inventory control

+ Ability to create budgets, flash reports, financial targets and forecasts

+ Must be knowledgeable on HACCP controls along with proper storage and use of food

+ Exceptional business etiquette and client relations

+ Manages time effectively and prioritizes tasks to meet deadlines

+ Strong catering experience required

+ Conformity to the highest standards of personal integrity and ethical behavior

+ Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint

Certificates, Education, and Experience

+ TIPS, TAP or Alaska Responsible Serving of Alcohol

+ ServSafe Food Protection Manager or equivalent

Physical Demands

+ The role requires the ability to stand for extended periods, lift up to 50 pounds, and perform tasks that involve reaching and balancing. Vision abilities include close and peripheral vision.

Work Environment

+ Employees may encounter moving machinery, heat, and cleaning chemicals in a moderately loud environment.

Reasonable accommodation:

+ To excel in this role, candidates must demonstrate proficiency in the specified job description. Reasonable accommodations will be provided for individuals with disabilities.

Apply to Compass Group today!

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

ESS Support Services Worldwide maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

ESS Support Services Worldwide offers competitive wages, has an award-winning benefits program which includes health, medical, dental, vision, retirement plus other insurance which meets the needs of each individual. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2025/01/2025\_Wage\_Transparency\_ESS-eligible.pdf

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Req ID: 1491578

ESS

TARANPREET TANDON

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