"Alerted.org

Job Description

Be the first contact for employee and manager inquiries lifecycle, ensuring timely and

accurate responses to their questions and requests leveraging all available resources

• Assist employees with navigating internal resources, with a focus on promoting self

service via Tier 0 options and BOT technology

• Escalate requests to other functions across the People team and reassign to different

departments, with a focus on a seamless transition, clear communication and

customer experience

• Partner with functional teams within the People group to maintain an updated matrix

for escalation paths and resolver groups

• Support global employee lifecycle activities such as onboarding, benefits,

compensation, documents, offboarding, people systems and other related processes

• Initiate Workday transactions including new hire data entry, basic data changes and

document management, with a focus on data accuracy and efficiency

• Produce employee documents including offer modifications, employment verification

letters, business visa letters and others while partnering with tech teams to automate

similar processes

• Leverage data to identify opportunities for continuous process improvements to

promote efficiency and scalability

• Create, adapt and maintain content for internal knowledge management to facilitate

self service and knowledge dissemination across the People Operations team

• Execution of scheduled and ad-hoc tasks related to the employee lifecycle journey

including several geographies and complexities

• Lead or co-lead projects and tasks as assigned to drive efficiency and experience for

employees and managers

What we look for:

• Bachelor's Degree or equivalent experience required

• 2+ year of HR shared services or generalist experience

• Experience working with various lifecycle processes across multiple regions (AMER,

EMEA, APJ)

• Provide exceptional customer service

• Success with managing a high volume of work

• Adaptability to the fast paced environment of a growing company

• Analytical and detail oriented mindset able to spot trends, find causes and drive

actions

• Active participant of continuous improvement initiatives

• Workday experience is a most, advanced knowledge of the tool is ideal

• Experience with automation projects for HR support in different platforms is highly

desired

• Knowledge of AI basics, tools and process execution to deploy such solutions in an

HR environment is a desired skill that will provide advantage as a selection

parameter

• Continuous improvement methodology knowledge or certification is a plus

• Strong teamwork skills

• Solid communication skills written and verbal to interact with employees, partner

teams and vendors

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor's Degree or equivalent experience required

• 2+ year of HR shared services or generalist experience

• Experience working with various lifecycle processes across multiple regions (AMER,

EMEA, APJ)

• Provide exceptional customer service

• Success with managing a high volume of work

• Adaptability to the fast paced environment of a growing company

• Analytical and detail oriented mindset able to spot trends, find causes and drive

actions

• Active participant of continuous improvement initiatives

• Workday experience is a most, advanced knowledge of the tool is ideal

• Experience with automation projects for HR support in different platforms is highly

desired

• Knowledge of AI basics, tools and process execution to deploy such solutions in an

HR environment is a desired skill that will provide advantage as a selection

parameter

• Continuous improvement methodology knowledge or certification is a plus

• Strong teamwork skills

• Solid communication skills written and verbal to interact with employees, partner

teams and vendors