"Alerted.org

**Facility:** System Services

**City** San Diego

Department

Job Status

Regular

Shift

Day

FTE

1

Shift Start Time

Shift End Time

Six Sigma Yellow Belt Certification - Various-No accreditation board

Hours** **:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$74.770 - $96.480 - $118.190

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

Provide leadership and direction in the development and support of IT Applications. Responsible for managing the day to day activities of assigned Information Technology Applications team and coordinating activities with multiple IT teams and Sharp department to develop, maintain, support, and enhance applications.

Required Qualifications

+ 5 Years experience with managing complex teams.

Preferred Qualifications

+ 5 Years in a Lead Analyst or similar role.

+ Application and vendor management experience.

+ Six Sigma Yellow Belt Certification - Various-No accreditation board -PREFERRED

Other Qualification Requirements

+ Requires bachelor’s degree in Healthcare, Information Systems, Business, or related field. Relevant management experience in excess of five (5) years may be substituted.

+ Professional Certifications (2 preferred): Certifications that portray advanced level of proficiency relevant to the job responsibilities.

Essential Functions

+ Give direction to staff, establish and enforce standards for application implementation, installation, and support. Lead efforts to provide continuous availability and maintenance of systems. Management oversight for projects and efforts including prioritization, resource utilization, timeline development and task completion. Ensure optimum use of the systems by users. Create, promote and ensure a customer service orientation for the department as outlined in the Sharp standards. Insure adequate communications with vendors regarding application maintenance, enhancements and support. Support other IT departmental needs. Promote teamwork between individuals and between IT departments. Assure adherence to SHC and department safety regulations and guidelines. Monitor application modification requests and ensure best practices are being utilized. Ensure that the team is responding to, and troubleshooting, reported problems pertaining to the application performance and reliability in a timely manner. Recommend and administer the budget and participate in the IT Applications planning process. Responsible for recruiting and retention, employee onboarding, and performance evaluations for assigned team.

+ Division SupportManage and track resource allocation Communicate project objectives, milestones and status to management staff. Obtain consensus and approval on required changes.Promote inter-department partnerships, teamwork and cooperation to support achievement of the IT departments’ goals.Effectively participate in the Event Management process in assigned role. Actively participates in department governance meetings: operations, new work, etc.

+ Employee Management Motivate and communicate feedback frequently to supervised employees.Complete performance appraisals on the due date.Positively resolve interpersonal conflicts between employees and their peers or clients.Achieve positive scores on annual employee satisfaction survey in the area of communication, work organization and supervision.Develop internal training programs, arrange internal and external training sessions and provide training to employees.

+ Leadership and Communications Gain understanding of users’ needs by participating in project workgroups. Represent Sharp IT's interests with industry groups. Work with vendors to communicate Sharp HealthCare's application needs. Represent Sharp in vendor user groups. Conduct on site and telephone visits with clients.Exercise leadership by participating in IT Steering Committees.Participate in IT-wide projects and work groups to promote departmental needs and contributions.Participate in Sharp HealthCare-wide work groups to enhance usage of Information Systems applications.

+ QualityAssure availability of systems to exceed agreed available time.Provide accurate and timely reporting from system applications to assist IT management and staff in their objectives.Testing – Take responsibility for the integrity of testing activities for assigned team to insure quality standards are met. Applications support – Manage the application maintenance and support capability with assigned team and third party support agreements. Support staff in their accurate determination and resolution of problems that effect users.Report project status on a regular basis to client and IT management to assure understanding, agreement and attainment of goals.Work with users to insure that systems are used effectively and provide direction to improve utilizations.

+ Financial Management Assist Director to develop capital and operating budgets. Assist Director to maintain operating and capital expenses. Participates in activities related to application rationalization. Manage staff overtime as appropriate.

+ Customer ServicePromote a customer service orientation in the department by serving as a role model and training/coaching employees about customer service.Manage interactions with clients to ensure understanding, agreement and attainment of project goals. Communicate completion dates and delays proactively. Report project status on a regular basis to IT management to assure communication of priorities and projects to all parties.Establish ongoing professional, respectful, supportive dialogue with clients, staff and peers to ensure good customer relations.Monitor Change Management tickets for timeliness, quality, and documented processes are followed. Monitor Service Desk tickets for timeliness.

Knowledge, Skills, and Abilities

+ Knowledge of clinical and business operations in a healthcare environment.

+ Ability to interpret functional requirements into applications design.

+ Ability to communicate technical issues to technical staff and nontechnical users/clients.

+ Must have strong leadership and communication skills

+ Knowledge of hospital and clinic culture, business practices, regulatory requirements (e.g., JCAHO), and health care requirements as it relates to information security and privacy (e.g., HIPAA).

+ Knowledge of legal, ethical, managerial and organizational principles and standards for health systems in California is desirable.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class