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Position Type

Full-Time/Regular

THIS IS FOR A FUTURE OPENING

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.

JOB SUMMARY:

The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

ESSENTIAL FUNCTIONS:

+ Manages the schedules and treatment of CBOC patients.

+ Maintains electronic logs/files in conjunction with the consult/appointment process.

+ Greets and checks in patients, updating records as necessary.

+ Coordinates patients' schedules and clinic flow.

+ Performs clerical and administrative functions to maintain patient data.

+ Schedules new and established patient appointments.

+ Tracks and facilitates completion of encounters and consults.

+ Participates in PACT team huddles and team meetings to manage and plan patient care.

+ Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).

+ Manages electronic wait list to verify and validate accuracy and resolve issues.

+ Performs administrative follow up actions.

+ Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.

+ Evaluates patient information and clinic schedule lists to determine whether patient is vested.

+ Gathers information and collects/compiles data to meet the needs of the service.

+ Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.

+ Maintains alertness to patients requiring immediate treatment.

+ Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).

+ Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.

+ Verifies that required appropriate individuals have completed CBOC/VA paperwork.

+ Schedules and notifies patients of follow-up appointments/referrals.

+ Assists in the coordination of supplies/equipment.

+ Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.

+ Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.

+ Acts as a liaison between contractor and the VAMC.

+ Participates in the ongoing Performance Improvement Program between STGi and VAMC.

+ Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.

+ Maintains confidentiality of all information and supports patients’ privacy, rights, and safety.

+ Performs other work-related duties as assigned.