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Position Summary

T and T Consulting Services, Inc. (T&T) is seeking a results-driven and customer-centric executive to serve as Vice President of Program Delivery & Client Success. This leader will oversee the company’s portfolio of federal IT programs, ensuring operational excellence, contract performance, and customer satisfaction across all delivery engagements.

As a key member of the executive leadership team, the VP of Program Delivery & Client Success is responsible for driving delivery consistency, optimizing project performance, developing program management talent, and serving as the voice of the customer within the organization. The role requires a strong balance of strategic oversight, hands-on program management expertise, and an ability to foster trusted relationships with federal clients and partners.

Key Responsibilities

Enterprise Program Oversight

+ Lead the overall delivery of T&T’s federal IT services portfolio, ensuring programs meet or exceed all contract performance metrics, SLAs, and quality standards.

+ Oversee the Program Management Office (PMO) and establish standardized delivery frameworks, reporting cadence, and escalation protocols.

+ Ensure consistent delivery practices across contracts within NOAA, NIH, DoD, and other federal agencies.

+ Partner with Finance and HR to manage staffing plans, subcontractor performance, and labor utilization.

Client Success & Relationship Management

+ Serve as executive sponsor for key federal accounts; maintain strong relationships with contracting officers, CORs, and technical leads.

+ Drive client satisfaction through proactive engagement, transparency, and issue resolution.

+ Lead quarterly Client Health Reviews, ensuring that lessons learned are applied across the enterprise.

+ Collaborate with the VP of Growth & Partnerships to identify opportunities for organic account expansion and recompete positioning.

Operational Excellence & Continuous Improvement

+ Define and monitor performance metrics—on-time delivery, cost variance, quality, customer satisfaction, and employee engagement.

+ Partner with the CIO/CTO to align delivery practices with modernization initiatives, DevSecOps, and data-driven insights.

+ Implement best practices in Agile program management, risk management, and continuous improvement.

+ Lead internal reviews of major programs to ensure alignment with CMMC, ISO, and quality management standards.

Leadership & Talent Development

+ Build and mentor a high-performing program management team, emphasizing accountability, customer orientation, and innovation.

+ Develop next-generation program managers through coaching, succession planning, and professional development.

+ Foster collaboration between program delivery, BD, operations, and technology teams.

+ Promote a culture of inclusion, empowerment, and measurable performance.

Financial & Contractual Stewardship

+ Collaborate with Finance, Contracts, and the COO to ensure each program operates within budget and maintains profitability targets.

+ Review monthly P&L, forecasts, and risk assessments with program leads.

+ Ensure compliance with DCAA, FAR/DFAR, and agency-specific policies.

+ Support accurate pipeline forecasting and resource planning in coordination with BD and PMO.

Qualifications

+ 20+ years of experience managing complex federal IT programs; at least 10 years in an executive or senior PMO leadership role.

+ Proven record of delivering multi-million-dollar programs across agencies such as NOAA, NIH, DoD, or DHS.

+ Strong understanding of federal acquisition regulations, contract management, and performance oversight.

+ PMP, PgMP, or DAWIA certification preferred; Agile/DevSecOps familiarity strongly desired.

+ Exceptional leadership, communication, and interpersonal skills, with the ability to manage diverse teams and stakeholders.

+ Demonstrated success building scalable delivery models and improving program performance through data-driven management.

Success Attributes

+ Customer-Driven: Anticipates and exceeds client expectations through proactive communication and value delivery.

+ Operationally Disciplined: Builds systems and structures that drive performance, accountability, and predictability.

+ Collaborative Leader: Works seamlessly across growth, operations, and technology functions.

+ Strategic Thinker: Aligns program outcomes with corporate goals and long-term client relationships.

+ Empowering Mentor: Inspires teams to take ownership and innovate within delivery frameworks.

**Benefits:** Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards.

_Equal Opportunity Employer/Veterans/Disabled_