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Assistant Program Manager

The Assistant Program Manager plays a vital role in creating stability, safety, and meaningful daily experiences for adults with developmental disabilities in a residential setting. Through hands-on support and thoughtful leadership, this role helps individuals build independence, maintain routines, and feel supported in their homes. The Assistant Program Manager strengthens the team by training and guiding Residential Behavioral Support Specialists, coordinating staffing to ensure consistent care, and stepping in when coverage is needed. By fostering a calm, engaging, and responsive environment, including during moments of challenge or crisis, the Assistant Program Manager directly contributes to residents’ well-being, dignity, and quality of life while modeling strong communication, adaptability, and compassionate leadership.

What We Offer:

+ Competitive salary

+ Generous medical, dental, vision, life and accident insurance – WCMHS covers 82.5 – 92% of premium costs.

+ Matching 403(b) – match begins at 4.25% and increases based on years of service.

+ Employee assistance plan.

+ Generous sick and vacation accruals. Full- and part-time regular positions receive 12 days’ vacation and 12 days sick time annually - prorated based on standard hours.

+ 12.5 paid holidays annually.

+ Mileage reimbursement for agency related travel.

+ Fun and engaging environment and the ability to give back to the local community

Duties and Responsibilities:

+ Provide direct support and therapeutic supervision to residents, including 2:1 or 3:1 staffing for individuals with higher clinical acuity.

+ Implement behavior support plans and deliver trauma-informed crisis intervention as needed.

+ Administer medications in accordance with agency policies and protocols.

+ Document services, incidents, and treatment progress accurately in electronic medical records.

+ Contribute to the development, implementation, and monitoring of Individualized Support Agreements (ISAs), ensuring residents’ rights, dignity, and confidentiality are upheld.

+ Coordinate and manage staff schedules to ensure consistent coverage and continuity of care.

+ Train, mentor, and support Residential Behavioral Support Specialists in daily operations and best practices.

+ Respond effectively to behavioral or medical emergencies, following established safety procedures and protocols.

Qualifications:

Education

+ High school diploma or equivalent required.

+ Advanced coursework or a degree in human services, psychology, or a related field preferred.

+ Required certifications (CPR, First Aid, crisis prevention/intervention, medication administration) are provided by the agency and must be successfully completed.

Knowledge and Competencies

+ 1–2 years of experience in developmental services, residential support, or behavioral health.

+ Strong verbal and written communication skills, with the ability to remain calm and supportive in challenging situations.

+ Demonstrated ability to manage staff schedules and support team operations.

+ Knowledge of trauma-informed care principles and behavior support strategies.

+ Effective de-escalation and conflict resolution skills.

+ Strong organizational, time-management, and problem-solving abilities, with the capacity to multitask.

+ High level of professionalism, confidentiality, and ethical judgment.

+ Proficiency with technology, including Microsoft Office applications and electronic documentation systems.

+ Valid driver’s license, reliable transportation, and proof of insurance if using a personal vehicle for work.

Work Environment:

W ork takes place in residential homes, program spaces, offices, and community settings. The role is active and dynamic, requiring frequent movement throughout homes and community locations, as well as driving and transporting residents, often using a personal vehicle. Assistant Program Managers regularly step into direct care roles as needed to maintain program stability and support staff, including evenings, weekends, and rotating on-call responsibilities. The position may involve lifting up to 30 pounds, providing physical assistance to residents, extended periods of computer use for documentation, and responding to behavioral or medical emergencies. Occasional exposure to bloodborne pathogens and challenging behaviors is possible; required safety training and personal protective equipment are provided.

Compensation:

This full-time position offers an hourly rate of $23.59/hr - $24.55/hr and excellent benefits, including tuition reimbursement/student loan assistance; generous paid time off; employer-sponsored health, dental, life, and disability insurances; and a 403(b)-retirement plan with employer match.

TO APPLY:  We encourage applicants to apply via the WCMHS website  Careers (https://www.wcmhs.org/careers)  page. WCMHS strives to make our application process accessible to all. If you need language assistance or an accommodation in the application process, please contact us at  [email protected]  or 802-229-1399.

Washington County Mental Health Services is an equal opportunity employer. Grounded in our understanding that diversity makes us stronger, we are committed to inclusion in our workplace and services. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, health care coverage status, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws.

About the Agency

For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington and Williamstown. WCMHS provides education, support, and treatment of individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”

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