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Patient Service Representative-Diabetes Center

UnityPoint Health Finley Hospital

1 Positions

ID: 46933796

Posted On 12/24/2025

Job Overview

+ **Area of Interest:** Patient Services

+ **FTE/Hours per pay period:** 1.0

+ **Department:** Diabetes Education

+ **Shift:** Days, Monday - Friday, for 80 hours per pay period.

+ **Job ID:** 176563

Overview

**Shift:** Full-time, days, Monday - Friday, for 80 hours per pay period

Join a team that makes a difference in the lives of patients every day

We are seeking a compassionate and organized **Patient Service Representative** to support our Diabetes Clinic. This role is often the first point of contact for our patients, playing a vital part in creating a welcoming, respectful, and supportive experience for individuals managing diabetes.

If you are passionate about patient care and want to be part of a clinic dedicated to improving lives, we encourage you to apply.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program.

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

+ Greet and assist patients in person and by phone with professionalism and empathy

+ Schedule appointments, manage referrals, and verify patient information

+ Coordinate communication between patients, providers, and care teams

+ Handle insurance verification, authorizations, and basic billing questions

+ Maintain accurate patient records in the electronic medical record (EMR) system

+ Provide education and guidance on clinic processes and available resources

+ Support clinic flow to ensure timely, efficient patient care

Qualifications

Education:

+ High School Diploma/GED

Experience:

+ Prior experience in a medical office, clinic, or customer service role strongly preferred

+ Experience with EMR systems and medical terminology is a plus

Primary Contact

13511

Michelle Pickel

HR Recruiter, HR

563-589-2608

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Company ID

168

Job REQ #

46933796

\# Positions

1

Start Date

20251224

End Date

20260124

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UnityPoint Health Finley Hospital

About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL

UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:

* Foster Unity

* Own the Moment

* Champion Excellence

* Seize Opportunity

If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL

UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.