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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

+ Medical: Multiple plan options.

+ Dental: Delta Dental or reimbursement account for flexible coverage.

+ Vision: Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement: Competitive retirement package to secure your future.

Responsibilities

Oversee the Research Center or Program which serves as the research administrative base for a small to medium size research program(s) potentially involving multicenter clinical trial/research groups with national/international participation. Provides leadership, management, and direction and is responsible for the operation of the program within the designated Research Center or Program. Works with leadership to coordinate resources and workloads to achieve objectives and strategies. Works with Scientific and Administrative leadership in development of strategic plans, programmatic budgets, and process improvements. Manages partnerships with national/international consortium or program members. Interacts and works collaboratively with federal and/or industry sponsors and agencies for items related to the Research Center or Program. Participates in grant renewal processes and progress reports. Initiates and maintains positive working relationships with internal (e.g. IRB, Compliance Office, all shields, etc.) and external customers (e.g. FDA, NIH, OHRP, etc.). Manages projects and serves as a primary resource for issues and communications relating to the Research Center or Program. Perform’s duties independently and initiates judgment in handling a variety of programmatic issues. May have supervisory responsibilities. Additional job specific duties as assigned by reporting work unit leadership.

Additional Information:

The Senior Program Coordinator (SPC) will support the Division of Gastroenterology and Hepatology at Mayo Clinic Arizona, serving as a key operational lead for a broad and growing research portfolio. This portfolio includes multi‑center clinical trials, investigator‑initiated studies, industry‑sponsored trials, and federal and foundation‑funded research projects.

In this role, the SPC works closely with the Associate Chair for Research, clinical research coordination teams, and shared research support services — including regulatory affairs, finance, grants administration, legal contracting, and other specialized groups — to ensure efficient study start‑up, compliant study conduct, strong enrollment performance, and responsible financial oversight.

Core responsibilities include supporting study feasibility assessments, coordinating protocol and regulatory submissions, maintaining portfolio dashboards and risk tracking, aligning staffing needs with supervisory teams, and providing guidance and onboarding support for learners and research temporary professionals.

Qualifications

Bachelor's degree in management, business administration, health care or science related field with a minimum of 2 years of research-related experience. Master’s degree preferred. In lieu of Bachelor’s degree, Associate's degree/college Diploma/Certificate Program with 5 years of experience in clinical research/related field OR HS Diploma with at least 7 years of clinical research coordination/related experience may be considered. Broad-based management or project management experience is preferred to coordinate a wide range of activities. Working knowledge of clinical research, research programs, data management, and computer/related systems are required. Strong leadership, team building, and problem-solving skills as well as demonstrated ability to work collaboratively with multiple disciplines, i.e., physician, administrative, supervisory, and allied health staff, and external agencies is required. Must have the ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment.

SoCRA or ACRP certification preferred.

Preferred Experience and Skills for the GIH Research Senior Program Coordinator:

1. Strong Clinical Research & Research Operations Foundation

+ Deep knowledge of clinical research operations, including feasibility, start‑up, regulatory pathways, IRB/HRPP, contracting workflows, and study closeout.

+ Experience with multi‑center trials, investigator‑initiated studies, and industry/federal projects.

+ Fluency in study documentation, source planning, protocol implementation, monitoring expectations, and remediation approaches for low‑accruing trials.

2. Portfolio, Program, & Project Management Skills

+ Leading complex research portfolios across multiple investigators and disease areas (IBD, hepatology, motility, esophageal).

+ Prioritizing tasks, sequencing work across teams, and managing multiple ongoing timelines.

+ Using structured tools (portfolio dashboards, risk logs, report cards) to track progress and drive accountability.

+ Anticipating bottlenecks and proactively coordinating solutions.

3. Regulatory, Compliance & Quality Rigor

+ Knowledge of IRB processes, DUAs/DTAs, sponsor requirements, FDA‑relevant documentation, and Mayo enterprise compliance workflows.

+ Comfort operating within environments that require impeccable accuracy and documentation control.

4. Financial & Effort Management Acumen

+ Understanding of research budgets, expenditure tracking, cost‑sharing, and effort allocation rules.

+ Skill in budget interpretation and study feasibility from a financial standpoint.

5. Cross‑Functional Leadership & Influence Without Authority

+ Ability to work horizontally across investigators, clinical research coordinators, clinic leadership and administrative offices.

+ Comfort guiding stakeholders toward best practices, even when they do not report directly to the SPC.

+ Ability to negotiate priorities and maintain alignment among diverse teams.

6. Communication Excellence (Written, Verbal, and Executive-Level)

+ Clear, concise communication with clinicians and administrators.

+ Ability to translate complex research operations issues to leadership and investigators.

+ Strong presentation and summarization skills.

7. Systems Thinking & Process Optimization Mindset

+ Identifies operational inefficiencies and refines workflows.

+ Understands how clinic, endoscopy, scheduling, CSU operations, and research activities interlock.

+ Manages complexity with a structured, methodical approach.

+ Supports innovation (AI-enabled processes, automation opportunities).

8. High Emotional Intelligence (EQ) & Collaboration Skills

+ Patience, diplomacy, and professionalism under pressure.

+ Relationship-building ability with faculty, clinical research coordinators, finance partners, admins, and scheduling teams.

+ Sensitivity to the challenges of busy clinicians and study teams, while still enforcing process discipline.

9. Adaptability & Comfort with Ambiguity

+ Manage shifting priorities and investigator needs.

+ Adjust when trials scale up, pivot, or stall unexpectedly.

+ Balance precision with flexibility.

10. Commitment to Excellence & Accountability

+ Ownership of outcomes.

+ Reliability and follow‑through.

+ High standards for accuracy, timeliness, and professional conduct.

+ A proactive, solution‑oriented mindset.

Exemption Status

Exempt

Compensation Detail

$76,731.20 - $115,003.20 / yr

Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

40

Schedule Details

Monday-Friday, 8am-5pm

Weekend Schedule

No

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Matt Burdick

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.