• Dental Patient Care Coord

    Affordable Care (Waxahachie, TX)


    We are looking for a Patient Care Coordinator to join our team!

     

    **Affordable Dentures & Implants is an** opportunity to do what **you** love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.

    JOB PURPOSE:

    The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency.

    ESSENTIAL FUNCTIONS:

    + Greet patients professionally and manage check-in and check-out processes.

    + Schedule, confirm, and reschedule appointments via phone and in-office.

    + Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed.

    + Prepare and enter treatment plans and provide basic patient education on next steps.

    + Collect payments at time of service and ensure accurate end-of-day reconciliation.

    + Explain financing options and refunds.

    + Maintain accounts receivable (A/R) collections and follow-through.

    + Answer phones, direct calls, and manage voicemail in a timely manner.

    + Maintain accuracy of patient records and consent forms.

    + Escalate technical or compliance issues as necessary.

    GENERAL KNOWLEDGE, SKILLS & ABILITIES:

    + Excellent communication and interpersonal skills.

    + Basic knowledge of scheduling and insurance verification.

    + Ability to multitask in busy office environments.

    + Strong attention to detail, accuracy, and organization.

    + Professional, empathetic demeanor with patients.

    + Willingness to learn new systems and processes.

    + Demonstrated ability to maintain patient satisfaction while resolving escalations.

    Educational Requirements:

    + High school diploma or equivalent required.

    + Customer service or healthcare front office experience preferred.

    + Training in insurance verification or dental and/or healthcare software a plus.

    + Bilingual preferred but not required.

    Job Details

    Pay Type** **Hourly

     

    Job Category** **Practice Staff