• Customer Service Representative

    TEKsystems (Lake Zurich, IL)


    About the Role

     

    We are seeking a Customer Service Representative to join a dynamic corporate team supporting customer orders and service requests. This role involves handling inbound calls and emails, coordinating service engineers, processing spare part orders, and ensuring timely resolution of customer inquiries.

    Key Responsibilities

    + Answer inbound calls (800-line) and make outbound calls (10–30 calls/day) plus email support.

    + Create service requests for repairs, preventive maintenance, installations, and non-repair needs.

    + Dispatch service orders to field staff within designated timeframes.

    + Coordinate hardware installation and maintain communication with internal teams.

    + Support hotline operations and assist with roll-over calls.

    + Perform data entry for spare parts, FOC orders, and delivery complaints.

    + Manage inventory processes including SAP part movements and trunk stock restocking.

    + Update equipment master records and preventative maintenance plans.

    + Complete and maintain SharePoint requests and SAP reporting.

    + Prepare weekly on-call/vacation schedules.

    + Collaborate with technical assistance, finance, marketing, IT, and other business units.

    + Additional administrative duties and projects as assigned.

    Requirements

    Must Have:

    + 2+ years of customer service experience in an office environment.

    + 1+ year of data entry experience; proficiency in Microsoft Word and Excel.

    + 1+ year of phone experience.

    + Strong computer skills and ability to multitask.

    Nice to Have:

    + College degree.

    + Experience with SAP.

    + Logistics or Lotus Notes experience.

    Training & Work Environment

    + Training: 3+ weeks, starting onsite and transitioning to hybrid.

    + Work schedule: 3 days onsite (Tue–Thu), remote on Mon & Fri.

    + Business casual corporate environment.

    + This is not a call center; it’s a professional office setting.

    Employee Value Proposition

    + Contract-to-hire opportunity.

    + Make a difference in patient care and quality of life.

    + Work in a collaborative, motivated team environment.

    + Growth opportunities within a global organization.

    + Inclusive, open-minded culture with strong team spirit.

     

    Job Type & Location

     

    This is a Contract position based out of Lake Zurich, IL.

    Pay and Benefits

    The pay range for this position is $20.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Lake Zurich,IL.

     

    Application Deadline

     

    This position is anticipated to close on Jan 9, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.