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Product Manager III

Location:

West Greenwich, RI, US, 02817

Requisition ID: 18656

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Overview

As a Product Owner in the Lottery Product Management Team for Touch Point Manager you will be the key liaison between customers, end users and the development team. Your primary responsibility is to ensure that the product fulfils user needs while aligning with the overarching product strategy with on premise deliveries and new cloud strategy requirements. You will be the main point of contact for customers, tasked with analysing their existing retail lottery system features and business processes, understanding their requirements, and translating these into specific product features for Touch Point Manager. You'll break down these features and customer business requirements into system specific functional requirements or user stories, ensuring the product being implemented meets contractual obligations while delivering maximum value to users.

This role requires you to gain in-depth knowledge of Brightstar’s draw game management portfolio, which consists of the transaction processing engine combined with a comprehensive set of features to manage all aspects of a lottery’s draw game portfolio as it relates to Touch Point Manager. Additionally, for Touch Point Manager it will require gaining knowledge of other products to understand cross-product dependencies and integrations.

You'll be instrumental in product delivery, taking charge of customer business needs analyses, managing product requirements, documenting features, and developing user stories. You'll collaborate closely with product managers and engineering teams to ensure the final product meets customer needs and aligns with Brightstar’s business objectives.

This position offers a dynamic environment where your decisions directly impact the product's success and customer satisfaction. We are looking for someone passionate about driving innovation and excellence in product development.

Responsibilities

With a focus initially on new product adoption (delivery of a new product solution to Lottery customers) and subsequently on new product development (for subsequent iterations of the product to the shelf), as a Product Owner you will:

+ **Lead Customer Engagements** : Conduct discussions and workshops with customers or account managers to understand their needs, translating these insights into actionable product requirements. Organize product demonstrations to showcase solutions.

+ **Manage Customer Requirements** : Develop business requirements, functional requirements, user stories, prioritize based on lottery customer feedback, market trends, and business value.

+ **Coordinate Across Product Lifecycle** : Work closely with product engineering leaders to support day-to-day engineering efforts and ensure seamless product implementation utilizing both waterfall and Agile methodologies. Assists Quality Assurance team with testing direction in accordance with acceptance criteria and product vision. Coordinate with stakeholders to address any challenges or changes needed during delivery.

+ **Develop Artifacts** : Create business and functional product documentation, user guides, and customer-facing release toolkits.

+ **Enhance Customer Support** : Provide continuous guidance and assistance to customers, fostering product engagement and maximizing its usage.

+ **Understand and Shape Product Vision** : Collaborate with the Product Manager to understand and influence the vision for the Draw Game Management products, ensuring alignment with strategic goals.

Qualifications

+ **Experience** : Candidates must have 4+ years in business systems analysis, product ownership, or a related field. This experience is crucial for understanding user needs, transforming them into product features, and effectively managing product development processes.

+ **Technical Expertise** : Familiarity with enterprise-grade B2B products including mobile and web-based products is essential, given the digital nature of contemporary solutions. Proficiency with tools like Jira, Polarion-X, or similar is important for managing atomic requirements as well as a product backlog and enabling seamless collaboration with development teams.

+ **Transaction Processing Knowledge** : A solid understanding of end-to-end transaction processing systems, such as lottery transaction engines, banking and financial systems or other fintech solutions, is highly beneficial due to the complexity involved in these products.

+ **Communication Skills** : Strong English-language verbal and written skills are necessary to persuasively present insights and recommendations while engaging confidently with stakeholders at all organizational levels, ensuring effective communication and collaboration.

+ **Management Abilities** : Proven ability to prioritize and manage multiple projects simultaneously within a fast-paced, dynamic environment is vital for success in this role.

+ **Interpersonal Skills** : Excellent interpersonal capabilities are needed to influence and collaborate across all organizational levels, fostering strong stakeholder relationships.

+ **Flexibility** : Willingness to travel up to 20% of the time and work across multiple time zones is required.

Success Profile

• Leading Complexity

• Leading People

• Leading the Business

• Leading Self

\#LI-DK1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.