• Delivery Excellence Associate

    Fairview Health Services (Minneapolis, MN)


    Job Overview

     

    Job Overview

     

    Fairview is looking for a Delivery Excellence Associate to join our team. The Delivery Excellence Associate is a key contributor to driving continuous improvement across delivery operations. This role leverages data analytics, performance monitoring, and cross-functional collaboration to optimize delivery methodologies and outcomes. The position sits within the QA and Delivery Excellence department and supports strategic initiatives aimed at enhancing service quality and operational efficiency.

    Position Details:

    + 1.0 FTE (80 hours per pay period)

    + day shift

    + no weekends

    + mobile position

    Responsibilities

    + Data Analysis & Insights - Collect, manage, and analyze delivery data to identify trends, inefficiencies, and improvement opportunities

    + Dashboard Development - Build and maintain Delivery Excellence dashboards to track key performance criteria and delivery metrics.

    + Performance Monitoring - Monitor delivery performance metrics and proactively identify areas for enhancement.

    + Issue Resolution - Conduct root cause analysis and implement corrective actions for delivery-related issues.

    + Methodology & Tools Support - Assist in the development and refinement of delivery frameworks, methodologies, and tools.

    + Cross-Functional Collaboration - Work with teams across functions to share insights and implement best practices for delivery excellence.

    Required Qualifications

    + 3 years Working with Data Analytics and complex Metrics and

    + 2 years Working with ServiceNow and Proven experience creating Dashboards and

    Preferred Qualifications

    + B.S./B.A. Computer Science, Information Systems, or related field.

    + Strategic thinking and problem-solving capabilities. and

    + Ability to manage multiple tasks and work independently or in teams.

     

    Benefit Overview

     

    Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

     

    Compensation Disclaimer

     

    An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

     

    EEO Statement

     

    EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status