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Resp & Qualifications

PURPOSE:

Responsible for leading the planning, execution, and continuous improvement of quality initiatives within the IT organization, with a primary focus on managing the rollout and adoption of a formal quality framework (such as ISO 9001 or CMMI). Serve as the technical and strategic resource for quality management, driving process optimization, stakeholder engagement, and organizational change to achieve high standards of performance and compliance.

ESSENTIAL FUNCTIONS:

+ Champion the implementation and ongoing maturity of a quality framework (ISO, CMMI, or similar), including assessment, training, and certification activities.

+ Lead cross-functional teams to identify gaps, redesign processes, and deliver measurable improvements in quality, efficiency, and customer satisfaction.

+ Develop and execute project plans for framework rollout, including stakeholder buy-in, change management, and communication strategies.

+ Facilitate formal assessments, corrective actions, and continuous improvement cycles, ensuring alignment with industry standards and organizational goals.

+ Build and maintain relationships with executive leadership, translating technical and process information into actionable insights for decision-making.

+ Guide teams through organizational change, fostering a culture of transparency, accountability, and continual improvement.

+ Partner with IT and business stakeholders to ensure quality processes support strategic objectives and regulatory requirements.

SUPERVISORY RESPONSIBILITY:

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS:

**Education Level:** Bachelor's Degree in Computer Science, Information Technology, or related fields OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications:

+ CMMI Associate (preferred)

+ PMP (preferred)

+ Relevant Professional certifications from recognized business associates (Lean Six Sigma, CSM, CSPO, etc.) strongly preferred

**Experience:** 8 years of relevant process engineering experience or demonstrated ability to perform the functions at the level required.

Preferred Qualifications:

+ Advanced degree

Knowledge, Skills and Abilities (KSAs)

+ **Project Management:** Proven ability to lead complex, multi-phase projects, manage competing priorities, and deliver results on time and within scope.

+ **Adaptability:** Comfortable navigating organizational change, ambiguity, and evolving requirements; able to pivot strategies and approaches as needed.

+ **Executive Communication:** Skilled at synthesizing complex topics into clear, concise presentations and reports for senior leadership; able to influence and drive alignment across all levels of the organization.

+ **Quality Framework Expertise:** Deep understanding of ISO 9001, CMMI, or similar frameworks, including practical experience with implementation, assessment, and certification.

+ **Stakeholder Engagement:** Strong relationship-building skills, with a track record of collaborating across IT, business, and external partners to achieve shared goals.

+ **Continuous Improvement:** Demonstrated ability to identify process inefficiencies, lead root cause analysis, and implement sustainable improvements.

+ **Change Management:** Experience guiding teams through change initiatives, including training, communication, and resistance management.

+ Ability to motivate others and foster a culture of continuous improvement and agile execution.

+ Ability to exercise independent judgment in methods, techniques, and evaluation criteria.

+ Knowledge of process improvement techniques.

+ Knowledge of process mapping and documentation techniques.

+ Ability to work with data and analytics.

+ Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

**Salary Range:** $103,536 - $205,634

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Quality Services

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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REQNUMBER: 21636