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Salary Range $62,000.00 - $72,000.00 Salary/year

Position Type Full Time

Education Level 4 Year Degree

Description

Position Summary: This position is responsible for the daily operation of the case management programs at all locations including adult and children. This position must be knowledgeable in Department of Children and Families regulations including but not limited to 65E-15 FAC, 65D-30.; Medicaid regulations as it pertains to case management and DCF contractual requirements as it pertains to case management programs.

Essential Job Functions:

+ Provides daily supervision of assigned staff to ensure program meets all standards

+ Conducts staff performance evaluations in a timely manner

+ Provides leadership and oversees the case management team

+ Participates in weekly treatment team staffing and critical point staffing to ensure clients receive appropriate services

+ Functions as the single point of contact for Care Coordination and Case Management with managing entity. Completes reports as required.

+ Inspects and monitors charts and documentation to be in compliance with all applicable licensure, certification, and accreditation standards

+ Conducts staff meetings no less than once a month and provides documentation of the meeting through the approved agency format

+ Assures that all staff documentation of client care meets GCC and funding source standards

+ Acts as liaison with appropriate community agencies and advocates in a professional manner.

+ Assists staff in mentoring, training and monitoring regarding agency and Medicaid requirements including service manager, eligibility, authorizations, service plans, caseloads and required documentation

+ Provides weekly supervision to staff and quality record reviews

+ Compiles required reports reporting with all case managers and care coordinators on a monthly basis

+ Serves as liaison for the Homeless Management Information System and Monroe County Homeless Continuum of Care

+ Oversees Forensic Case Management and Diversion at the Monroe County Detention Center

+ Links individuals to and from the Florida State Hospital back to community environment

+ Functions as information conduit for resources for the case managers to disseminate to clients

+ Assumes other appropriate related duties or responsibilities as assigned or as the need arises.

Qualifications

Essential Qualifications:

Certifications/Licensures:

+ Class D driver’s license or ability to obtain class D within one month of hire

+ Florida Certification Board Certification as CBHCMS or within 1 year

Education:

+ Bachelor’s degree with major course work in a human service field and 4 years’ experience with target populations.

+ Master’s degree in counseling or related human service field and/or Florida Licensed Clinician is preferred

Experience and Competencies:

+ CPR Certification, First Aid Certification and an annual Tuberculosis test.

+ Knowledge of client rights and ability to apply client rights principles to everyday situations and under all circumstances

+ Knowledge of HIPAA, 42 CFR Part 2, and other regulations governing confidentiality, privacy, and security as it relates to behavioral healthcare

+ Knowledge of GCC mission, vision, goals, and values

+ Knowledge of Incident Reporting and related procedures

+ Knowledge of GCC continuous quality improvement activities and related performance improvement philosophy

+ Knowledge of GCC ethical behavior standards including knowledge of corporate compliance plan, cultural diversity plan, emergency plans, environment of care plan, accessibility plan, and GCMK code of Ethics

+ Ability to meet requirements of Department of Children and Families/Department of Corrections background check

+ Demonstrated knowledge of billing expectations including documentation sources and requirements for reimbursement

+ Demonstrated active participation in agency continuous quality improvement activities

+ Working knowledge of behavioral health terminology

+ Demonstrated ability to deal with crisis situations

+ Demonstrated ability to handle a client concern/grievance according to agency protocol.

+ Demonstrated ability to establish and maintain effective working relationships with clients, co-workers, external partners, and regulatory agencies

+ Demonstrated ability to translate the organizational mission, vision, and goals into daily action for you and your staff

+ Extensive knowledge of management techniques and administrative practices in area of responsibility include ability to appropriately and efficiently identify, prioritize, and follow through on assignments.

+ Demonstrated ability to manage change, provide program management, and achieve results

+ Demonstrated ability to develop short- and long-term action plans that meet the identified goals and objectives and contribute to the overall mission of the agency.

+ Demonstrated ability to find balance in daily situations requiring critical thinking and seeing the larger picture

+ Demonstrated ability to compile and analyze data and draw appropriate conclusions and apply analytical skills to complex situations.

+ Meets or exceeds staff development and training requirements at all times

+ Conducts qualitative and quantitative analysis of work generated by program/department

+ Apply the principles of education to all staff development and training opportunities

+ Take actions to be fiscally accountable for budget revenues and expenses

+ Copes and manages changes and helps others to do the same

+ Anticipates agency needs; anticipates potential problems and demonstrates resourcefulness in resolving them

+ Collaborate with staff and other managers to create systems and problem solve ongoing issues that impact service delivery; utilizes judgment in selecting alternative courses of action

+ Follows professional standards and agency’s policies, procedures, and protocols

+ Willingness to meet, communicate, and problem solve with a cross section of people

+ Investigate all reported incidents and unusual occurrences

+ Works in a way that promotes a safe environment and creates no safety hazards for self, colleagues, or clients

+ Serves on internal and external committees as appropriate and contributes to special projects and ad hoc committees including PI projects

+ Schedules meetings, prepares minutes, and plans agendas to provide staff with input regarding the agency

+ Participates in HR related activities associated with program unit: recruitment and selection, hiring and termination, mentoring, counseling, and performance evaluations

+ Maintains current knowledge of regulatory compliance related to areas of supervision

+ Incorporates client satisfaction PI data into program service delivery goals

Working Conditions:

+ Work is primarily performed in an office or residential treatment setting; and

+ Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or

without accommodation:

Physical Demands:

+ Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.

+ Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.

+ Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.

+ Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employees’ essential job functions and to observe client behavior and activities in and out of the facility.

+ The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

M ental Demands:

+ Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.

+ Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.

+ Requires the ability to work under stress and in emotionally charged settings.

+ The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.