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Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Wausau Hospital in Wausau, WI is seeking a CUSTOMER SERVICE REPRESENTATIVE to join our HOME MEDICAL EQUIPMENT team!

The Customer Service Representative (CSR) uses basic customer service skills to assist patients and customers, physicians and professional staff, and other professional referrals, with their durable medical equipment and supply needs in face-to-face encounters and via telephone and fax. The CSR answers basic customer inquiries with minimal insurance verification, requirements, product, procedures, and policies. The CSR acts as a liaison between customers, facilities, physicians, other medical staff, administrative staff, and Documentation Specialist. CSR must be able to demonstrate teamwork, have a strong organizational skill, have an above average ability to multi-task, and problem solve.

HOURS: Full Time 0.8 FTE, 64 Hours Biweekly

Experience/Qualifications

+ Knowledge of customer service and general accounting practices in a health care environment normally acquired through completion of a High School diploma or equivalent combination of education and experience , with an Associate Degree in a business or health-related field beneficial.

+ Two years of experience in medical insurance preferred.

+ Two years of medical practice office or home medical equipment including dealing with customer service, or three years in a general office environment, necessary to enhance and develop skills. Home medical equipment customer service experience beneficial.

+ Demonstrates knowledge of and compliance with agency policies, procedures, regulations, and reimbursement for durable medical equipment.

+ Medicare and Medicaid knowledge a plus.

+ Medical insurance coding knowledge a plus.

+ Problem solving, multi-tasking, and strong organization skills essential.

+ Demonstrates above average customer service skills.

Employee Benefits

+ Full benefits packages available for part- and full-time status.

+ PTO accrual from day one!

+ Generous retirement plan with match available.

+ Wellness program for employees and their families.

Aspirus Wausau Hospital, the flagship of the Aspirus system, serves northeastern Minnesota, northern and central Wisconsin, and Michigan’s Upper Peninsula. Aspirus Wausau Hospital provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 160 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women’s health, and spine and neurological care. To learn more about Wausau click the following link: Wausau, Wisconsin (https://www.visitwausau.com/)

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here (https://www.aspirus.org/about) to learn more.

Credentials:

Position CUSTOMER SERVICE REPRESENTATIVE - HOME MEDICAL EQUIPMENT

Location

Req ID 98592