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General Ledger Application Support Analyst: Implementations

General information

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JobID

16565

Position Level

Individual Contributor

Team

Implementation & Support

Working Time

Full-Time

Position Type

Regular

Travel Requirements

30%

Workplace Type

Hybrid

Preferred Location

Allen, TX

Additional Locations

Allen, TX, Birmingham, AL, Cedar Falls, IA, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO, Springfield, MO

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Are you passionate about accounting and technology? Do you thrive on problem-solving and enjoy working with clients face-to-face? If so, this could be the perfect role for you! We are looking for a General Ledger Application Analyst to join our dynamic Implementations team. This isn’t a typical support role—it’s an exciting opportunity to work directly with credit union executives and accounting teams to implement Symitar as their core platform. From handling all GL aspects of Symitar—including complex GL Mapping, AP, checks, and GL translation tables—to managing conversions, merger projects, and providing GL training, you’ll play a critical role in ensuring successful transitions. Plus, if you like traveling and collaborating with innovative teammates, you’ll love being part of this group that combines independence with teamwork to deliver exceptional client experiences.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Birmingham, AL; Louisville, KY; Charlotte, NC.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $48,350- $72,450 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

+ Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product.

+ Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.

+ Oversees/performs system set-up for customer (i.e. parameter and general ledger set-up, updating job files for processing, etc.).

+ Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.

+ Communicates the customer’s needs/expectations with programmers, other team members, and team leader.

+ Maintains effective communication with customer throughout entire project/case.

+ Prepares clear, step-by-step technical guides for batch processing and system workflows.

+ Provides onsite training and testing during the conversion process.

+ May perform other job duties as assigned.

What you’ll need to have:

+ At least 18 months of hands-on experience in GL accounting, data mapping, or system/software implementation gained through professional work or educational projects.

+ Ability to travel up to 30% for client implementations. Typical trips last 6–10 days, with 2–3 trips per project and an average of 7–10 trips annually. These engagements are dynamic and may include extended hours, nights, and weekends during critical phases.

+ Must possess exceptional communication skills as you’ll consult with client executives and leaders, guide decision-making, and deliver impactful training sessions on our systems.

+ Must have a strong customer service mindset with the ability to think critically and resolve challenges quickly.

+ Must be a proactive self-starter who’s eager to learn, adapt, and grow within a collaborative team environment.

What would be nice for you to have:

+ Associate or bachelor’s degree preferred.

+ A basic understanding of General Ledger structures, double-entry accounting, and financial reporting requirements. The ability to explain accounting concepts (like T-charts) in easy-to-understand language.

+ Symitar front- and/or back-office experience, including GL entry, Accounts Payable, or Fixed Assets.

+ General knowledge or understanding of financial institutions or credit union operations, procedures including concepts and structures.

+ General Knowledge of Jack Henry or competitor’s products, solutions and application functionality.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.”It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.