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Working Title: Customer Service Specialist

Job Class: Health Program Representative

Agency: Health Department

+ **Job ID** : 90630

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : This vacancy is open for bids and for all qualified job seekers simultaneously.

+ **Date Posted** : 12/30/2025

+ **Closing Date** : 01/05/2026

+ **Hiring Agency** : Minnesota Department of Health

+ **Division/Unit** : Health Systems / Office of Vital Records Staff

+ **Work Shift/Work Hours** : Day Shift / 8:00 A.M. - 4:30 P.M.

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - MN Association of Professional Employees

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Ready to make a meaningful impact? At the Minnesota Department of Health (MDH), your expertise supports our mission to build healthier futures for all Minnesotans.

As a Customer Service Specialist, you will play a key role in reviewing, processing, and fulfilling requests for vital records issued by the Office of Vital Records (OVR). Joining the Fulfillment Team, you will assist with daily operations and support OVR’s issuance responsibilities.

In this role, you will:

+ Review orders submitted online, by fax, or by mail

+ Verify documents and enter information into the Minnesota Registration & Certification (MR&C) system

+ Search for and locate vital records needed to complete customer requests

+ Confirm customer eligibility and print legal certificates and related documents

+ Fulfill orders or respond to customers as appropriate

You will work with private and confidential data while issuing legal birth, stillbirth, and death certificates. You will also register putative fathers in the Minnesota Father’s Adoption Registry and conduct related searches. Collaboration with other units is essential to ensure smooth, accurate order processing.

This position is responsible for delivering timely customer service, safeguarding data, securing records, maintaining quality assurance, and issuing documents in compliance with state law.

This position is eligible for hybrid telework. Employees living within 50 miles of the office must work in-office at least 50% of the time each month. Employees outside that radius may telework more with division director approval.

This vacancy announcement will be used to fill up to four (4) Customer Service Specialist positions.

Minimum Qualifications

_To ensure proper crediting, please ensure your resume clearly identifies how you meet each qualification._

One year of experience demonstrating responsibilities in each of the following areas:

+ Experience performing high-volume customer service or administrative support tasks that involve assisting customers and processing requests.

+ Experience entering, updating, and searching data in electronic databases or computer systems with accuracy.

+ Proficiency using standard office software such as email, calendars, spreadsheets, word processing tools, and virtual meeting platforms.

+ Experience reviewing documents or information for accuracy, completeness, and compliance with established procedures.

+ Experience handling confidential or sensitive information in accordance with laws, policies, or organizational standards.

Qualifications to be assessed during interviews:

+ Ability to navigate ambiguous or incomplete customer requests while maintaining professionalism, patience, and clear communication.

+ Ability to follow detailed standard operating procedures while independently identifying errors, recognizing exceptions, and knowing when to elevate issues.

+ Ability to maintain accuracy and composure while working under pressure in a high-volume, time-sensitive environment involving confidential data.

Preferred Qualifications

+ Experience with vital records, legal documents, or work in a regulated environment requiring strict compliance with laws and data security procedures.

+ Experience using specialized case management, records management, or government database systems similar to MR&C.

+ Demonstrated experience contributing to process improvement efforts, documenting workflows, or supporting quality assurance initiatives.

+ Experience communicating with diverse populations, including customers who may be stressed, confused, or facing urgent legal or personal needs.

Additional Requirements

This position requires successful completion of a background check and employment reference check.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.