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Supervisor NHMG Revenue Cycle Services

Job Title: Supervisor, NHMG Revenue Cycle Services

Department: Revenue Cycle

Hours: Monday-Friday 8:00 -5PM

Position Summary

The Supervisor of NHMG Revenue Cycle Services is responsible for overseeing daily operational functions of the revenue cycle team, ensuring performance goals are met, and driving continuous improvement initiatives. This role focuses on data analysis, staff management, and resolving systemic and payer-related issues that impact financial performance.

Key Responsibilities

+ Analyze operational and financial reports to monitor team performance, identify trends, and assess revenue cycle outcomes.

+ Develop and implement strategies to ensure the team meets or exceeds established KPIs, productivity benchmarks, and departmental goals.

+ Supervise and manage team members’ timekeeping, attendance, and scheduling to ensure adequate coverage and compliance with organizational policies.

+ Provide coaching, guidance, and performance feedback to staff to support professional development and accountability.

+ Identify root causes of systemic issues, workflow inefficiencies, and payer-related challenges impacting revenue cycle performance.

+ Collaborate with internal departments and external payers to develop and implement effective solutions to identified issues.

+ Support process improvement initiatives to enhance efficiency, accuracy, and overall financial outcomes.

+ Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices.

Core Competencies

+ Leadership and team development

+ Strategic thinking and KPI management

+ Root cause analysis and problem resolution

+ Time management and organizational skills

+ Collaboration and communication

Education Requirements and Additional Skills

+ Education: High School or GED, required. 2 Year Associate Degree, preferred.

+ Experience: 2 Years Revenue Cycle, Customer Service or related experience medical revenue cycle operations, required. 3 Years Revenue Cycle, Customer Service or related experience medical revenue cycle operations, preferred. Previous supervisory or leadership experience, preferred.

+ Licensure/Certification: Ability to successfully complete Epic training for Resolute professional billing, required. Coding Certification – CPC, RHIT or RHIA, preferred.

+ Additional skills required:

+ Additional skills required: Knowledge of regulatory/governing and multi-payer standards, policies, and procedures as applied to medical office billing as well as patient and/or Insurance collection methods and procedures.

+ Knowledge of/or ability to learn capitated insurance plans and coordination of medical insurance benefit requirements.

+ Required computer/information systems; Epic (or comparable medical office billing system), Microsoft Office, and Payment Reconciliation Tool.

+ Knowledge of or ability to learn cash control policies and procedures.

+ Ability to learn to develop job descriptions, develop learning plans, give and receive feedback, assist with supporting and coaching staff, and ensure appropriate staffing needs through scheduling.

+ Understanding the importance of customer feedback and its impact on core processes.

+ Ability to delegate, team build, make decisions, manage and resolve conflict.

+ Excellent verbal and written communication skills that is sensitive to diversities among age groups, cultures, and educational levels. Identify and communicate issues, backlogs, and/or opportunities that will directly impact revenue and patient satisfaction.

+ Portray string leadership and motivational skills to guide the team to optimal performance.

+ Maintain high team member satisfaction. Ability to drive/travel to multiple locations/facilities as needed.

+ Work directly with other department Supervisors and payers to resolve open issues, improve processes and overall revenue cycle performance.

+ Maintain ongoing education and training in coordination with all state and federal regulations and Novant policies and procedures; maintains that all team members are adequately trained and educated according to Novant policies and procedures.

+ Research and develop recommendations to maximize financial gain, and streamline day-to-day operations to improve financial trends.

+ Ability to successfully complete & pass Epic training for Resolute professional billing.

+ Computer literate with demonstrated expertise with Microsoft Office products. Demonstrates excellent verbal, interpersonal and written communication skills with all levels of the organization. Ability to work effectively in a diverse work group.

+ Ability to effectively train new and existing team members

+ Ability to design, analyze and implement processes surrounding biling, third party relationships, compliance, collections and other financial functions to ensure effective and efficient operations.

+ Additional Skills/Requirements (preferred):

+ Operationally understand and navigate the Epic system.

+ Coding knowledge (CPT, HCPCS, ICD10).

+ Medical Terminology.

+ Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits.

Job Opening ID

136279