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Description

Join our Glaucoma clinic team with the Dept of Ophthalmology, where you'll play a key role in delivering a seamless and positive patient experience. We're seeking a friendly, detail-oriented individual who is passionate about providing excellent patient service and supporting high-volume phone operations. Key responsibilities include, but are not limited to:

+ Pre-registering new and returning patients via telephone

+ Collecting demographic and insurance information

+ Entering authorizations and referrals

+ Scheduling appointments

+ Process incoming faxes, medical records and authorizations

+ Relay messages with faculty and office staff via email, paging system, and verbal messages

+ Provide backup assistance in other patient areas as directed

Salary Range: $26.42-37.49 Hourly

Qualifications

Required:

+ Minimum six months of experience working in healthcare setting scheduling patient appointments.

+ Familiarity with current billing practices including governmental plans such as Medicare and Medicaid.

+ Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.

+ Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.

+ Ability to prioritize tasks in a systematic manner to maximize efficiency.

+ Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.

+ Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

+ Bilingual in English and Spanish

+ Experience working in ophthalmology practice.

+ One year of experience working in clinical teaching environment.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.