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Overview

Operations Director/Personal Care Services

Position:Operations Director

Job ID:

Position Type: Full-Time

Remote/Virtual Position: No

Coverage Area:

Find Your Passion and Purpose as a Operations Director in Personal Care Services

Salary: $90,000 -$120,000

Schedule: Monday - Friday; 9:00am - 5:00pm

What You Need to Know

Reimagine Your Career in Personal Care Services

Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best Operations Director You Can Be:

If you meet these qualifications, we would love to meet you:

+ 5 years of management/supervisory experienceBilingual Spanish Speaking Required Minimum 3-5 years of supervisor or administrative experience in the health care delivery fieldExperience as an administrator/director in a healthcare environment preferred

Operations Director Responsibilities:

+ Provide oversight to the Clinical Operations team by managing the day-to-day activities of the department to ensure clinical services are delivered in a timely manner (ie. assessments, re-assessments, sup visits, etc.) and nursing documentation is compliant and submitted within the required timelines.

+ Optimize staff workflow through data collection; participate in and monitor process improvement initiatives to gain efficiencies and improve the patient experience.

+ 20 % of Time

+ Work with Clinical Coordinators and Medical Order Coordinators to maintain compliance with nursing documentation and timely submission. Manage tracking tool and reporting for physician orders, and other clinical forms, as needed; ensure documentation is accurately completed and filed in the EMR system.

+ 20 % of Time

+ Responsible for achieving Client, Caregiver and Referral Source satisfaction and customer service goals. Conduct staff training, roll out corporate and contract initiatives, etc. Ensure departmental adherence to quality metrics and value-based criteria to improve and support patient outcomes.

+ 20% of Time

+ Manage patient and caregiver outreach; triage concerns to assess and prioritize care needs

+ 20 % of Time

+ Partner with other departments to review complaints and incidents, and navigate successful issue resolution with clients, nurses, case managers, contracts, physicians, etc.

+ 10 % of Time

+ Responsible for selection, onboarding and training of departmental staff. Manage clinical capacity through full-time and per diem RN staffing. Ensure successful training on AccentCare policies and procedures; use of EMR systems; and regulatory compliance.

Why AccentCare?

Come As You Are

• At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.