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Q U A L I FI C A T I O N S & EXPERIENCE

1 . Associate degree required; bachelor’s d e gree o r e q u i v a l e nt preferred.

2 . P revi o us experience in training, coordinating and scheduling paid or unpaid staff preferred. Work experience in a healthcare and/or hospice setting preferred.

3. Ability to effectively communicate in both internal and external relationships.

4 . Demonstrated experience in public speaking.

5. Demonstrated knowledge of community resources related to community outreach and volunteer services.

6. Demonstrated ability to work independently while functioning as part of a cooperative and coordinated team.

7. Ma i nta i n s a v a l i d M i c h i g a n driv e r ’ s l i c e n se a nd h a s t he av a i la b i l it y o f a rel ia b l e, l i c e n s e d, and i n s u red ve h icle for u s e o n t he jo b , ve h i c le m u s t be i n s u red in ac c o r d a n c e w i t h t he S t at e of M i c h i g a n.

8. Remains up to date on all routine immunizations required by LARA and agency policy.

S UM M AR Y OF J O B R ES P O N S I B I L I T I ES

The Volunteer Program Coordinator is responsible for coordination of patient care volunteers to meet patient and family needs of Centrica Care Navigators. Res po n s i b le f o r i m p l e m e nt i n g t he v o l u n t e e r p r o gram a s p la n n e d , i n c l u d i n g interviewing, o rie ntat i o n, t ra i n i n g , re t e nt i o n, a n d coo rdi n a t i o n o f v o l u n t e e rs for all services and programs. Occasional evening and weekend hours are required as well as travel throughout Centrica Care Navigators’ service area.

R E S P O N S I B I L I T I ES A N D D U T I ES

Role Responsibilities

+ Reviews volunteer documentation for appropriateness, clarity; reinforces confidentiality. Works with Manager, Volunteer Program to identify and recruit patient care volunteers.

+ Arranges for volunteers for every appropriate patient; ensure volunteer activities are provided in accordance with the plan of care and that all volunteer interactions are documented in the patient record.

+ Contacts patients and families as needed and develops and updates documents.

+ Maintains volunteer plan of care in electronic medical record.

+ Ensures all volunteer standards comply with State and Federal regulations.

+ Participates in quality improvement initiatives.

+ Evaluates the effectiveness, quantity and quality of services provided by volunteers and consults frequently with Clinical Operations team members to ensure appropriate utilization of volunteers as needed for patient/family, team and organization satisfaction to ensure volunteer hours met or exceed five percent (5%) of the total hours of patient care by paid staff.

+ Participates in interdisciplinary team (IDT) conferences to identify and collaborate volunteer opportunities.

+ Provides avenues for volunteer support, communication and recognition via newsletters, scheduled meetings, telephone calls, etc.

+ Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes.

+ Projects future needs through ongoing assessments and develops plans to meet those needs.

+ Screens, orients, trains, supervises, evaluates and supports volunteers and is responsible for appropriate placement.

+ Provides educational programs for volunteers annually. Assists with annual volunteer competency development and implementation.

+ Utilizes allocated supplies and resources appropriately to ensure business outcomes are met.

+ Adjusts to changes in workload and schedules based on changing departmental and organizational priorities.

+ Acts as liaison between Centrica Care Navigators, community and other hospice programs.

D uti es

+ A c t i v e l y p a rt i c i pat es in o rga n iza t i o n- w i d e perf o rm a nce i m pr o ve m e n t a c t i v i t i e s.

2 . A d h eres t o Centrica Care Navigator’s s ta n da rds o f pers o n a l a n d pr o fe s s io n a l c o n d uct.

3 . D e mo n st ra t es a n u nd er s ta n d i n g o f and c omm i t m e n t t o t he H o s p ice p h i lo s o p h y o f c a re, a g e ncy m i s s io n, a nd v i s io n.

4 . E n s ures t h a t a ll n e c e s s a ry i n f o rm at i o n is s ha red w i t h a p pr o pri at e pers o n n e l.

5 . A d h eres t o Centrica Care Navigator’s Wo rk p l a c e S a fe t y P ro g r am .

6 . U n d ers t a n d s a n d c om p l i e s w i t h H o s p ice M e d i c a r e a n d M e d i c a id c o n d i t i o ns o f par t icip a t i o n.

7 . C om p l i e s w i t h a p p l ica b l e l o c a l, fe d e ral, a n d s t at e r e g u lat i o n s , Q ua l it y P a rt n ers s ta n da rd s , c om p l i a nce g u i d e l i n e s , p riv a c y pr ot ec t i o ns a nd p ro t ec t ed h ea l t h i n f o rm at i o n.