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POLICE CALL TAKER (Multiple Vacancies) - Range 31 / APD

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POLICE CALL TAKER (Multiple Vacancies) - Range 31 / APD

Salary

$30.68 - $42.20 Hourly

Location

Anchorage, AK

Job Type

Regular / Full Time

Job Number

2025-01086

Department

Anchorage Police Department

Division

Emergency Communications Center

Opening Date

12/31/2025

Closing Date

1/15/2026 11:59 PM Alaska

+ Description

+ Benefits

+ Questions

Job Information

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Police Department Employees Association (APDEA) and is subject to the provisions of the current contract between the Municipality of Anchorage and the APDEA.

DEPARTMENT : Anchorage Police Department

HOURS OF WORK : Shifts vary during training; Must be willing to work days or nights with various days off, as well as weekends and holidays.

+ 3/12s: twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods in one week; twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods; and

+ 1/8s - one eight (8) hour shift during the other week.

+ Total of 80 scheduled hours in one pay period.

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

Under supervision, performs a variety of radio dispatch, public information, and clerical duties in support of the Anchorage Police Department's Communications Center. Works with considerable independence of judgment and action within defined policies and instructions in deciding whether, where, and when emergency personnel should be dispatched. Perform other duties as assigned.

The Police Call Taker is distinguished from the Police Dispatcher in that the Police Call Taker does not act on but rather forwards emergency information to the Police Dispatcher who then makes the decision on emergency personnel responses.

Additional Information:

Performs a variety of telephone, dispatch, public information and clerical duties in support of the Anchorage Police Department's Communications Center. Answers emergency 911 and non-emergency calls, determines nature of call and routes it to the proper agency, or takes appropriate action to complete call for service. Obtains all pertinent information necessary for assignment of required resources. Establishes priority of complaints and determines level of response necessary. Enters appropriate data on dispatch cards, computer and report forms, as required. Retrieves information from law enforcement information systems, local, state and national. Operates Computer Aided Dispatch System, telecommunications equipment, as well as standard office equipment processing and telecommunications equipment.

Minimum Qualifications / Substitutions / Preferences

High School Diploma, GED, or equivalent, and two (2) years of experience which involved a substantial amount of public contact and office clerical duties.

Must possess and/or obtain:

+ Satisfactory national criminal background investigation (AS 12.62.160, AS 12.62.400, 13 AAC 85.010, and 13 AAC 85.210) and financial review.

+ Alaska Public Safety Information Network (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire.

+ Satisfactory Criminal Justice Information System (CJIS) background check at time of hire.

+ Satisfactory psychological assessment (determines job suitability) at time of hire.

+ Satisfactory drug screening at time of hire.

+ Satisfactory audiological exam at time of hire.

+ Typing test at a net speed of 35 WPM at time of hire.

+ Valid State of Alaska Driver's License and satisfactory Driving Record at time of hire.

Preference:

+ Experience in dispatching and/or receiving a high volume of calls for service. Some examples are:

+ Emergency or public safety calls

+ Transportation

+ Private Security

+ Utility Company

+ Travel Industry

+ Call Center

+ Switchboard

+ Intake Receptionist

+ Customer Service Agent

+ Preference for applicants with the ability to type at a net speed of 70+ WPM. [ ** NOTE: The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to application to be considered for preference. ]

Additional Important Information

Preference will be given to Anchorage Police Department (APD) employees. APD employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-APD applicants.

TESTING INFORMATION

Successful applicants will be invited to test. Testing will include satisfactory passing of: Nelson-Denny Reading and Comprehension Exam, a Dispatch/Call Taker Video, and an Oral Board Interview.

Passing results of the Nelson-Denny Reading Comprehension exam are valid for one year from the date of the tests. The test scores/results may be used when applying for other positions within APD. Current APD employees who previously passed are exempt from the Nelson-Denny Reading Comprehension exam.

All internal applicants who have failed to complete the probationary period in Dispatch in the previous two years are ineligible.

All information from pre-employment examinations are the property of the Municipality of Anchorage (MOA) and are confidential. Copies of any pre-employment examinations will not be provided to the applicant by the MOA or the medical examiner.

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The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, the appointment in this position requires Alaska Public Safety Information Network (APSIN) and FBI National Crime Information Center (NCIC) certification within 30 days of hire, and Criminal Justice Information System (CJIS) security clearance at time of hire. If the individual selected for this position fails to obtain these clearances and access within the specified timeline, they individual will be terminated.

If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant. For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines. (http://www.muni.org/Departments/employee\_relations/Documents/DrivingConvictionsGuidelines.pdf)

As a condition of employment, the person selected will be required to successfully complete a drug screening prior to employment.

If selected for hire, appointment in this position will be conditional based upon the submission of a current documentation/certification of the typing speed ability. The documentation/certification must contain the applicant's name and be current within the past one (1) year.

All required certifications and/or licenses must remain current for the duration of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process

Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.

NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.

The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:

Health / Medical Benefits:

+ Medical/Dental/Vision/Audio

+ Life Insurance

+ Dependent Life Insurance

+ Short Term Disability

+ Long Term Disability

+ Flexible Spending Accounts – Health and Dependent Care

+ Health Savings Accounts

Retirement:

+ State of Alaska Public Employee Retirement System (PERS) Program

+ 401(k) up to 6% employer match

+ 457 Deferred Compensation Plan

Employer Paid Benefits:

+ Employee Assistance Program

+ Paid Leave Plan

+ 13 Paid Holidays

Education Incentives:

+ Paid Tuition and Books

+ 4% Pay Raise for Associate's Degree

+ 8% Pay Raise for Bachelor's Degree

Additional Benefits:

+ Leave accrual earned each pay period

+ Separate Sick Leave accrual earned each pay period

+ Shift differentials paid for qualifying swing (3%) and mid (6%) shifts

+ Take Home Car Program for qualifying positions

For an overview of our medical benefit package go to http://www.muni.org/Departments/employee\_relations/Pages/BenefitsSummaries (http://www.muni.org/Departments/employee\_relations/Pages/BenefitsSummaries.aspx) .

01

In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).

Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.

If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.

Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

+ Yes

+ No

02

Are you a current Municipal employee within the Anchorage Police Department?

+ Yes

+ No

03

This position is in operation 24/7, which requires employees to work days, nights, weekends, and holidays. Do you understand the duties of this position?

+ Yes

+ No

04

Can you type at a minimum net speed of 35 WPM? [ **NOTE: The typing certification or documentation must be presented by date of hire, contain the applicant's name, and be current within the past one (1) year. ]

+ Yes

+ No

05

Do you have or can you obtain a valid State of Alaska Driver's License by time of hire?

+ Yes

+ No

06

This position requires Alaska Public Safety Information Network (APSIN), National Crime Information Center (NCIC), and Criminal Justice Information System (CJIS) security clearances. Do you understand and agree to these requirements?

+ Yes

+ No

Required Question

Employer

Municipality of Anchorage

Address

632 W 6th Avenue, Suite 605 Anchorage, Alaska, 99501

Phone

(907) 343-4442

Website

http://www.muni.org/jol

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