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Public Health Program Associate 2

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Public Health Program Associate 2

Salary

$59,345.00 - $90,211.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-38366-34611

Department

Insurance Department

Division

IN Bur Mgd Cre

Opening Date

12/31/2025

Closing Date

1/14/2026 11:59 PM Eastern

Job Code

34611

Position Number

Multiple positions may be filled from this posting.

Union

Non Union

Bargaining Unit

A3

Pay Group

ST07

Bureau / Division Code

00096100

Bureau / Division

Insurance Department, Bureau of Managed Care

Worksite Address

393 Walnut Street

City

Harrisburg, Pennsylvania

Zip Code

17128

Contact Name

Collette Rebuck

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Do you have strong communication skills and a keen eye for detail? The Pennsylvania Insurance Department, Bureau of Managed Care is eager to welcome a highly motivated Public Health Program Associate 2 to their team. In this role, you will have the opportunity to participate in the review process of provider contracts, integrated delivery service arrangements, service area expansions, new applications for HMOs or gatekeeper PPOs, and health insurer network adequacy. Apply today and take your professional career up a notch!

DESCRIPTION OF WORK

This position prepares certificate of authority applications for review, submitted by health maintenance organizations (HMOs) for licensure in Pennsylvania to ensure compliance with applicable laws, regulations, statements of policy and guidelines. You will respond to questions by collaborating with the team, researching, and reviewing existing documentation and communicating application deficiencies verbally and in writing to applicants. You can expect to recommend and assist in creating technical advice to entities, agencies and individuals seeking information on Department of Health and Insurance Department rules and regulations regarding licensure of managed care plans. You will have the opportunity to coordinate with the team to conduct off-site and/or on-site reviews of health plan applicants as needed to verify operational readiness and obtain a license. Additional duties:

+ Review service area and expansion requests seeking to operate in new geographic regions

+ Prepare summarized reports for team to analyze for compliance with state and federal laws

+ Coordinate with other bureaus within the Department on necessary corrective action

+ Participate in special projects relating to managed care

+ Develop data collection methods to report and monitor program activities and analyze data to determine if the service provider meets program requirements

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50628000) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, 2 days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Public Health Program Associate 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ A bachelor's degree and one year of professional experience in the development, analysis,ormonitoring of programs, grants, or contracts in health, human services, social or behavioral services, health care services, or health insurance;or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Public Health Program Associate 1 for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time professional experience do you possess in the development, analysis, or monitoring of programs, grants, or contracts in health, human services, social or behavioral services, health care services, or health insurance?

+ 1 year or more

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate coursework have you completed in public health, health services administration, health care administration, health education, public health administration, public administration, nursing, epidemiology, social work, nutrition, hospital administration, physical therapy, occupational therapy, business administration, or education?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring proc

+ Yes

07

WORK BEHAVIOR 1 – PROVIDE TECHNICAL ASSISTANCE AND CONSULTATION

Provide consultation and technical assistance to various government service agencies, providers, contractors, consumer organizations, and the public related to managed care rules, regulations, compliance, and coordination of operations.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience providing consultation and technical assistance related to MANAGED CARE (healthcare coverage) rules, regulations, compliance, and coordination of operations.

+ B. I have experience providing consultation and technical assistance NOT RELATED to managed care rules, regulations, compliance, or coordination of operations.

+ C. I have successfully completed college-level coursework related to speech or communications.

+ D. I have NO experience or coursework related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to providing technical assistance.

+ The type of program for which you provided technical assistance.

+ Your level of responsibility.

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

10

WORK BEHAVIOR 2 – ASSESS PROGRAM COMPLIANCE

Analyze files, including complaints and grievances, and conduct on-site visits to assess program compliance with federal and state managed care laws, regulations, statements of policy, and guidelines. Identify areas of deficiency and make recommendations to resolve disputes or bring into compliance.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience analyzing files or conducting on-site visits to assess program compliance related to MANAGED CARE (healthcare coverage). I have experience identifying areas of deficiency and making recommendations to resolve disputes or bring into compliance.

+ B. I have experience analyzing files or conducting on-site visits to assess program compliance NOT RELATED to managed care. I have experience identifying areas of deficiency and making recommendations to resolve disputes or bring into compliance.

+ C. I have experience analyzing files or conducting on-site visits to assess program compliance. I have NOT made recommendations to resolve disputes or bring into compliance.

+ D. I have NO experience related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to analyzing information.

+ The type of information you analyzed.

+ Your level of responsibility.

12

WORK BEHAVIOR 3 – EVALUATE QUALITY OF SERVICES

Identify strengths and weaknesses of managed care (healthcare coverage) plans and programs. Develop corrective action plans and ensure corrective actions plans are implemented to prevent recurrence.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience identifying strengths and weaknesses of programs, developing corrective action plans, AND ensuring corrective actions plans are implemented.

+ B. I have experience identifying strengths and weaknesses of programs AND ensuring corrective actions plans are implemented. I have not developed corrective action plans.

+ C. I have experience identifying strengths and weaknesses of programs, developing corrective action plans, OR implementing corrective action plans.

+ D. I have NO experience related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience identifying strengths and weaknesses.

+ The type of corrective action plans you developed.

+ Your experience ensuring corrective actions were implemented.

+ Your level of responsibility.

14

WORK BEHAVIOR 4 – REVIEW AND ASSESS REPORTS

Analyze reports to identify programmatic trends. Identify insufficient, inconsistent or incomplete information, and determine opportunities to enhance data collection. Modify data collection methods to address trends and shape future managed care program goals and guidance.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience analyzing reports; determining opportunities data collection enhancement; AND modifying data collection methods related to MANAGED CARE PLANS (healthcare coverage).

+ B. I have experience analyzing reports; determining opportunities for data collection enhancement; AND modifying data collection methods NOT RELATED to managed care plans.

+ C. I have experience analyzing reports; determining opportunities for data collection enhancement; OR modifying data collection methods.

+ D. I have NO experience related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to analyzing reports, determining data collection enhancements, or modifying data collection methods. Include the subject area of the reports or data.

+ Your level of responsibility.

16

WORK BEHAVIOR 5 – WRITE REPORTS

Write summarized reports related to compliance with state and federal laws. Draft recommendations for legislation, regulations, directives, and program proposals related to insurance regulation, and composing complaint decision letters to managed care organizations and consumers.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience writing compliance reports, drafting recommendations for legislation, regulations, directives, and program proposals, AND composing letters related to MANAGED CARE PROGRAMS (healthcare coverage).

+ B. I have experience writing compliance reports, drafting recommendations for legislation, regulations, directives, or program proposals, OR composing letters related to MANAGED CARE PROGRAMS (healthcare coverage).

+ C. I have experience writing compliance reports, drafting recommendations for legislation, regulations, directives, or program proposals, OR composing letters.

+ D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

+ E. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to writing reports, drafting recommendations, or composing letters.

+ The type of written information you provided.

+ Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov