• CS Billing Liaison, Associate

    Owens & Minor (Downers Grove, IL)


    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

     

    Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

    Owens & Minor teammate benefits include:

    + Medical, dental, and vision insurance, available on first working day

    + 401(k), eligibility after one year of service

    + Employee stock purchase plan

    + Tuition reimbursement

    Job Description

    The anticipated pay range for this position is $20-$22 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

    Summary:

    Serves as the subject matter expert and point of contact for customers with billing questions and concerns.

    ESSENTIAL TASKS:

    + Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams

    + Receive and process customer account payments in addition to placing re-orders

    + Maintain excellent customer relationships to ensure customer satisfaction

    + Conduct routine tasks as directed; works under clearly defined guidelines

    + Contributes to specific objectives and outcomes as directed

    QUALIFICATIONS:

    + 1-2 years customer service experience

    + Must be bilingual English/Spanish

    + Prior collections experience with multiple payers a must

    + Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office

    + Excellent verbal and communication skills

    + Experience with high volume in-bound calls

    + Must be able to thrive in a fast paced environment handling multiple demands

     

    If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

     

    Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

     

    Owens & Minor is in the process of divesting a portion of its business that will include roles in medical distribution and manufacturing. Accendra Health is the new parent company name for our existing Byram and Apria businesses. During this transition, our career site will feature opportunities for both Owens & Minor and Accendra Health.

     

    Company designations are located in each job description, or you can sort using the Company filter tool located at the top of the page. Please be sure to confirm which company you are applying to.

     

    We’re excited you’re here and thank you for your interest in Owens & Minor and Accendra Health!

     

    Owens & Minor (https://www.owens-minor.com/)

     

    Accendra Health