"Alerted.org

Northern Light Home Care and Hospice

Department: Home Health Telemedicine Svcs

Position is located: Northern Light Home Care & Hospice So Portland

Work Type: PRN

Summary:

The Telehealth Specialist CNA is responsible for providing support for the Agency’s telehealth services by installing, troubleshooting, and maintaining telehealth equipment to a designated group of patients in their homes. The Telehealth Specialist may perform duties in other areas of the Agency as directed.

Responsibilities:

+ Independently manages and adjusts schedule or communicates schedule change needs to the telehealth team.

+ Calls patients/ families to schedule in-home visits to install telehealth monitors in patients’ home/living environment or arranges pick up of equipment if applicable.

+ Programs telehealth monitor as indicated by the manufacturer’s instructions. Instructs the patient and/or caregiver in how to utilize the monitor. Assists with phone troubleshooting as needed.

+ Cleans and organizes telehealth equipment in specified office location. Ensures all equipment is in working order and with appropriate devices/ peripherals. Follows up with manufacturer regarding lost, broken or damaged equipment.

+ Communicates with field staff, department team members and support team updates on telehealth orders, any patient status changes reported to the specialist.

+ Other duties.

Other Information:

+ Valid driver’s license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required based on position.

+ BLS for Healthcare Providers is required to be obtained prior to independent visits.

Competencies and Skills

+ Basic Life Support

+ Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

+ Experience supporting hardware including computers, laptops, network devices and telephones.

+ Human Capital, Supply Chain and Financial Software.

+ Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.

+ Word processing, spreadsheets, data entry, database experience and other computer related skills.

+ MS Teams

+ Multi-line phone, scanner, photocopier, fax, and internet.

+ Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

+ Troubleshooting

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

+ Required Driver's License

Education

+ Required High School Diploma/General Educational Development (GED)

Required Experience

+ 1 year/years of Relevant Work Experience

Working Conditions

+ Potential exposure to abusive and/or aggressive people.

+ Potential exposure to diseases or infections.

+ Need to drive to perform responsible duties.

+ Potential exposure to hazardous materials.

+ Potential exposure to noise levels being uncomfortable.

+ Potential exposure to noxious odors.

+ Potential exposure to very hot or cold temperatures.

+ Lifting, moving and loading 20 to 30 pounds.

+ Lifting, moving and loading less than 20 pounds.

Maine, Aroostook County, Bangor, Waterville, Ellsworth, Presque Isle, South Portland, Home Care, Hospice Care, end of life, respite care, Home Health Aide, Skilled Nursing

Position Telehealth SpecialistLocation Req ID 85447