• Part-Time Virtual Customer Service Rep.

    State of Georgia (Fulton County, GA)


    Part-Time Virtual Customer Service Rep.

     

    • Georgia - Fulton - Atlanta (https://ga.referrals.selectminds.com/jobs/75235/other-jobs-matching/location-only)

     

    New

     

    • (https://ga.referrals.selectminds.com/landingpages/administrative-operations-support-opportunities-at-team-georgia-16)

     

    Administrative & Operations Support

     

    •

     

    Secretary of State, Georgia - SOS

     

    •   

    2 days ago Post Date

     

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    Position Summary:

    The Customer Service Specialist will assist customers calling into the Secretary of State Call Center under supervision. This part-time role involves providing exceptional customer service, answering inquiries, and supporting the resolution of customer issues efficiently and accurately.

    Essential Duties & Responsibilities:

    + Serve as the primary point of contact for inbound calls to the Secretary of State Call Center.

    + Deliver friendly, professional, and knowledgeable customer service, ensuring all inquiries are addressed clearly and promptly.

    + Stay up to date on all Secretary of State (SOS) policies, procedures, and division-specific information to provide accurate guidance to customers.

    + Utilize approved resources and tools to enhance customer service and resolve issues effectively.

    + Meet established performance goals and metrics related to call volume, quality, and customer satisfaction.

    + Identify and report recurring technical or administrative issues to the appropriate team or department.

    + Accurately document customer interactions and update records as necessary.

    + Perform other related duties as assigned.

    Knowledge, Skills & Abilities:

    + Strong understanding of customer service principles and processes.

    + Ability to manage a high volume of calls from a diverse public.

    + Excellent listening skills to identify customer issues and provide accurate information.

    + Familiarity with relevant laws, regulations, and policies, with the ability to apply them effectively.

    + Ability to maintain detailed logs and records of customer interactions.

    + Strong organizational skills and ability to multitask in a fast-paced environment.

    + Clear and effective verbal and written communication skills.

    + Ability to research and access the correct information to assist customers.

    + Proficiency with databases and telephone systems to handle high call volumes.

    + Basic computer skills and comfort using electronic systems for daily tasks.

    + Ability to communicate clearly and effectively with both customers and internal teams.

    Supervision Requirements:

    + This position operates under direct supervision, with performance expectations outlined in the training process.

    Minimum Qualifications:

    + At least 3 months of experience in a call center environment.

    Preferred Qualifications:

    + Previous customer service experience in a high-volume setting.

    Education Requirements:

    + High school diploma or equivalent.

     

    Position Type: Part-Time (Virtual)

     

    Work Schedule: Monday through Friday

     

    Available Shifts: 8:00 AM – 1:00 PM, 10:00 AM – 3:00 PM, or 11:30 AM – 4:30 PM (Eastern Time)

     

    This part-time virtual role offers the opportunity to deliver essential customer service support while working in a collaborative and encouraging team environment.

     

    High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

     

    Additional Information

     

    + Agency Logo:

    + Requisition ID: ADM0J7W

    + Number of Openings: 1

    + Advertised Salary: $20 /HR

    + Shift: Day Job

    + Posting End Date: Jan 16, 2026