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Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$39.15 - $45.00 - $53.23

Contact Center Triage Nurse, Pediatric & Adult – Full Time

The **Contact Center Triage Nurse,** triages patients telephonically to facilitate patients' access to the appropriate level of care by assessing needs, offering a clinical option, referral to health care providers, services, and community resources. Promotes wellness and informed decisions by providing health information, home care advice, and prevention concepts.

The nurse ensures timely access to appropriate care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members, and is available to patients and families for care coordination.

+ Answers clinically related inbound calls. Maintains current knowledge base including triage skills, appropriate teaching principles,and policies and procedures.

+ Initiates all forms of communication for each encounter using accurate medical history and documentation, including patient education as well as reviewing test/procedure preps.

+ Acts as a patient advocate by resolving problems or communicating patient needs and concerns to appropriate resources.

+ Strong communication, interpersonal and problem solving skills to advocate for optimal patient outcomes.

+ Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management.

+ Proficient in the use of multiple computer applications including EMR, spreadsheet programs and electronic medical records.

+ Responsible to gather information on diagnostic tests, previous hospitalizations and ambulatory care, leads communication to obtain an accurate medical history, fully understands reason for referral, or post hospital care.

• **Work Experience:**

+ 5 years minimum as a Registered Nurse- must have MA license and CPR

+ Triage experience with both Pediatric and Adult patient population is essential and will help this nurse be successful in this dynamic, autonomous role

+ Telephonic triage strongly preferred

+ Exceptional communication and computer skills

Other Information

+ Ability to work remote after successful completion of onsite orientation and training. Must be available to work occasionally on site as needed

+ Location - Whitney Ave.

+ Monday - Friday Full Time

Education:

Associates of Science: Nursing (Required), Bachelors Degree in Nursing

Certifications:

Registered Nurse - State of MassachusettsState of MassachusettsState of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.