• Customer Service Representative

    Robert Half Office Team (Irvine, CA)


    Description

    We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to clients, customers, and stakeholders.

    JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

    Ensure customer issue is resolved from start to finish, following up with various departments and then the customer

     

    Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.

     

    Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.

     

    Ability to use multiple internal systems during the course of a day to provide quality customer service.

     

    Provide timely feedback to direct management regarding service failures or customer concerns.

     

    Mandatory overtime may be requested by management.

     

    Special projects as assigned.

    Requirements

    Answering Inbound Calls

     

    Call Center Customer Service

     

    Customer Service

     

    Data Entry

     

    Email Correspondence

     

    Inbound Outbound Calls

     

    Microsoft Excel

     

    Microsoft Word

     

    Order Entry

     

    Schedule Appointments

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .