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Description

The Community Center Associate will be based at one or more of Community Centers and will provide customer service to members and seniors in the community. This associate will represent the company in the community and will develop and maintain the company’s reputation. The position will be customer-facing with sales responsibilities. The representative will be motivated by company mission to deliver culturally-sensitive health care solutions to seniors in our community. The Medical Customer Service Rep must be bilingual in Korean.

Schedule: 40 hours per week. Must be open to work on some Saturdays.

Functions & Job Responsibilities

• Provide excellent customer service for the Community Center(s).

• Must be bilingual in Korean.

• Provide in-language support for members regarding their benefits and accessing care.

• Act as a Medicare Advisor with in-language support to community members with questions about their Medicare options.

• Schedule and coordinate health and wellness events held at the community centers. This includes logistic and planning efforts.

• Responsible for communicating and coordinating general building repairs with Facilities Manager/Department.

• Maintain a proper inventory of equipment, supplies and promotional/marketing items.

• Track and monitor traffic flow and utilization of services.

• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.

• Responsible for managing the use of space to host classes, activities and trainings while ensuring safety and cleanliness.

• Identify and develop programs and activities that bring value and interest to the center by working closely with internal teams.

• Identify and participate in member events and community events showcasing benefits which includes sales booths at events, sponsorships of festivals, holidays, religious or ethnic services.

Requirements

Call Center Customer Service, Basic Medical Terminology, Patient Interaction, Inbound Call Center, Patient Billing, Medical Front Office, Korean Language

TalentMatch®

•Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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