"Alerted.org

Description We are looking for a dedicated Customer Service Representative to join our team in Belton, South Carolina. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by providing timely and detail-oriented support to clients. This position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer service.

Responsibilities:

• Respond promptly to customer inquiries and provide accurate information about products and services.

• Manage and coordinate schedules to ensure efficient service delivery.

• Handle customer complaints and resolve issues effectively to maintain customer satisfaction.

• Document interactions and maintain up-to-date records in the system.

• Collaborate with team members to improve service processes and enhance overall efficiency.

• Identify customer needs and offer tailored solutions to meet their expectations.

• Monitor and report recurring issues to contribute to process improvements.

• Assist in training new team members on customer service protocols and tools.

• Follow company policies and procedures to ensure compliance and consistency in service delivery. Requirements • Proven experience in a customer service role, ideally between 3 to 10 years.

• Strong interpersonal and communication skills.

• Ability to manage schedules and coordinate tasks effectively.

• Proficiency in using customer service software and tools.

• Problem-solving skills with a focus on delivering solutions.

• Detail-oriented with strong organizational abilities.

• Ability to work both independently and as part of a team.

• Commitment to maintaining a high level of professionalism and customer care. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .