• IT Support Engineer

    Robert Half Technology (Jacksonville, FL)


    Description

    vWe’re seeking a Systems Analyst with strong experience supporting Single Sign-On (SSO), Active Directory, and Microsoft Entra ID (Azure AD) to help design, maintain, and optimize secure identity and authentication solutions. This role sits at the intersection of technical identity systems and business analysis, supporting both enterprise users and application integrations.

     

    You’ll work closely with IAM, infrastructure, security, and business stakeholders to ensure seamless authentication, authorization, and access governance across cloud and hybrid environments.

    Key Responsibilities

    Identity & Technical Support

     

    + Design, configure, and support SSO integrations using SAML, OAuth 2.0, and OpenID Connect

    + Administer and support Microsoft Entra ID (Azure AD) and on-prem Active Directory in hybrid environments

    + Manage user accounts, security groups, RBAC, and identity lifecycle processes

    + Troubleshoot authentication, authorization, and federation issues across SaaS and internal applications

    + Support B2B/B2C identity scenarios, guest access, and external identity providers as needed

    + Enforce security best practices including least privilege (PoLP) and segregation of duties (SoD)

     

    Systems & Business Analysis

     

    + Gather and document business and technical requirements for identity-related initiatives

    + Translate business needs into functional specifications and integration designs

    + Create and maintain documentation: workflows, system diagrams, SOPs, and configuration guides

    + Partner with stakeholders to analyze gaps and recommend identity and access improvements

    + Support UAT, releases, and post-implementation validation

     

    Operations & Collaboration

     

    + Provide Tier 2/3 support for identity and access issues, including on-call rotation if required

    + Act as a liaison between technical teams and non-technical business users

    + Coordinate with vendors and application teams during SSO onboarding and upgrades

    Requirements

    Required Qualifications

    + 5+ years of experience in IT Support / Desktop Support / Systems Support

    + Strong troubleshooting skills across Windows, macOS, and Microsoft 365

    + Experience with Active Directory, Entra ID (Azure AD), and Group Policy

    + Solid understanding of networking fundamentals

    + Experience supporting remote and hybrid users

    + Excellent communication and customer-service skills

    Preferred Qualifications

    + Experience with Intune, SCCM, Jamf, or similar MDM tools

    + Exposure to SSO, MFA, and identity management

    + Scripting experience (PowerShell, Bash) for automation

    + Experience in enterprise or regulated environments

    + IT certifications (Microsoft, CompTIA, ITIL) a plus

     

    Why Join?

     

    + High-visibility role with real technical ownership

    + Opportunity to influence tools, processes, and standards

    + Collaborative team environment with room for growth

    + Competitive compensation and benefits

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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