"Alerted.org

Job Summary

We are seeking an experienced Technical Architect with a strong background in designing and implementing solutions using the Google Customer Engagement Suite including integration and optimization with Google AI technologies The ideal candidate will be responsible for architecting scalable secure and high performance customer engagement platforms that leverage Googles latest AI driven features to enhance customer experience and business outcomes

Responsibilities

We are seeking an experienced Technical Architect with a strong background in designing and implementing solutions using the Google Customer Engagement Suite including integration and optimization with Google AI technologies The ideal candidate will be responsible for architecting scalable secure and high performance customer engagement platforms that leverage Googles latest AI driven features to enhance customer experience and business outcomes

Key Responsibilities

Lead the architecture design and implementation of solutions utilizing the Google Customer Engagement Suite including tools such as Google Contact Center AI Dialog flow and related APIs

Integrate Google AI solutions to automate personalize and optimize customer engagement workflows across multiple channels voice chat email etc

Collaborate with stakeholders to gather requirements define technical specifications and ensure alignment with business goals

Develop architectural blueprints technical documentation and best practices for solution deployment and maintenance

Oversee migration of legacy systems to Google based platforms ensuring minimal disruption and maximum value

Provide technical leadership and guidance to development teams ensuring adherence to architectural standards and best practices

Stay updated on emerging Google AI capabilities and customer engagement trends proactively recommending innovative solutions

Ensure the security scalability and reliability of customer engagement systems

Conduct technical reviews performance assessments and optimization initiatives for deployed solutions

Required Qualifications

Bachelors or Masters degree in Computer Science Information Technology or a related field

5 years of experience in technical architecture with a focus on customer engagement platforms

Hands on experience with the Google Customer Engagement Suite Google Cloud Platform and Google AI tools such as Contact Center AI Dial flow Vertex AI

Proven track record in designing and deploying scalable cloud native solutions

Strong knowledge of APIs microservices and integration patterns

Experience with data privacy security and compliance best practices in customer engagement solutions

Excellent communication leadership and stakeholder management skills

Ability to work in cross functional teams and mentor junior architects and engineers

Preferred Skills

Google Cloud Professional Architect certification

Experience in AI- powered conversational platforms omnichannel contact centers and automation technologies

Knowledge of machine learning natural language processing and analytics as applied to customer engagement

Familiarity with agile methodologies and DevOps practices

Certifications Required

Preferred Google Cloud Professional Architect certification

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.