• Front Desk Staff (part-time)

    HealthFitness (Detroit, MI)


    HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

     

    About the role

     

    HealthFitness is looking for a part-time, 25 hpw, Front Desk Attendant to join the fitness team at our client site located in Detroit, MI. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction.

     

    Schedule: 25 hours per week, Tuesday, Thursday and Fridays 2:00-8:30 pm

     

    Every other Saturday 9:00am - 2:30pm

     

    Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

    Key Accountabilities:

    + Greeting, checking-in and assisting customers, provide program information services and membership information. Efficiently responds to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.

    + Assist with all member service desk administration and processes, answer phones, and process membership enrollments. Collects membership fees and performs related recordkeeping.

    + Participates in membership drives to acquire new participants and enroll new participants.

    + Laundry and locker rooms services.

    + Maintains and updates participant and facility policies as appropriate. Educate participants on policies and procedures.

    + Participate in internal programs and special events.

    + Opening and/or closing duties.

    + Other duties as assigned.

    Minimum Requirements:

    + Must be 18 years or older.

    + Previous customer service experience a plus.

    + Adult CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required by start date.

     

    Compensation: $13.50-$15.50 per hour. Pay is dependent on experience and qualifications.

     

    Brand: HealthFitness

     

    HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.