"Alerted.org

Office Administrator

The Office Administrator is a highly visible, client-facing role that serves as the heartbeat of daily operations. This position is ideal for a proactive, detail-oriented professional who thrives in a fast-paced environment, enjoys supporting clients and families, and takes pride in keeping operations running smoothly. As a key point of contact for phone and email communications, the Office Administrator ensures exceptional service, accurate follow-up, and seamless coordination across teams. This role reports directly to the Executive Team and collaborates closely with Development, Admissions, and program leadership.

Key Responsibilities

+ Serve as the primary point of contact for incoming calls from clients, families, staff, and partners

+ Process emailed orders and respond to inquiries with accuracy and professionalism

+ Provide attendance confirmations and availability updates to staff and instructors

+ Manage and route daily phone calls efficiently and appropriately

+ Monitor tracking and delivery status of training supplies and materials

+ Handle shipping and mailing of packages and correspondence

+ Assist with billing, invoicing, and administrative documentation

+ Support business development and marketing initiatives through ad hoc administrative tasks

+ Help plan and support events involving clients, families, and partners

+ Maintain composure and professionalism in high-pressure or time-sensitive situations

+ Actively contribute to a positive, collaborative organizational culture

Performance Indicators & Measures of Success

+ Consistently positive client and family service feedback

+ Accurate, timely, and reliable follow-up on all communications and tasks

+ Willingness to contribute ideas, take initiative, and support special projects

+ Strong working relationships with manufacturer and vendor partners

+ Demonstrated reliability, organization, and attention to detail

Expectations & Core Competencies

Employees in this role are expected to be self-directed, accountable, and committed to daily excellence in support of all stakeholders. This includes:

+ Taking full ownership of assigned responsibilities

+ Setting and executing time-bound goals to manage workload effectively

+ Maintaining accountability to commitments, deadlines, and schedules

+ Supporting team members while upholding high professional standards

Position Details

+ Status: Full-Time / Exempt

+ Reports To: Executive Director / Executive Team

+ Compensation: $22 per hour