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Description

A nationally recognized company with multiple locations in Ocean and Monmouth Counties is seeking a dynamic, personable, and results-driven General Manager to lead day-to-day spa operations. This role is ideal for a hands-on leader who thrives in a fast-paced, customer-focused environment and is passionate about developing teams, driving sales, and delivering exceptional guest experiences. The General Manager serves as a key partner to the Spa Owners, acting as a mentor and role model to staff while ensuring operational excellence, strong sales performance, and a welcoming spa environment.

Salary is 60,000 - 70,000.

Benefits include medical, dental, and vision insurance, 401k, PTO, employee discounts, flexible scheduling, and annual employee appreciation outings and events.

Leadership & Team Management

+ Serve as the direct supervisor to Lead Massage Therapists, Lead Estheticians, and Sales Associates.

+ Recruit, hire, train, schedule, and conduct performance reviews for all massage therapists and estheticians.

+ Oversee ongoing staff training, coaching, documentation, and team meetings.

+ Handle scheduling conflicts, call-outs, payroll-related disputes, and employee documentation.

+ Inspire a high-performance culture by leading by example.

Sales & Business Performance

+ Drive membership and gift card sales, meeting and exceeding individual and team goals.

+ Create, communicate, and help implement sales goals and promotions.

+ Motivate service providers to grow sales and maximize performance.

+ Analyze and optimize the daily appointment book to maximize revenue.

+ Communicate service offerings and promotions to clients.

Customer Experience

+ Deliver and model exceptional customer service to all guests and members.

+ Oversee and resolve all customer service challenges and conflicts.

+ Monitor client surveys and ensure feedback is communicated constructively to staff.

Operations & Administration

+ Oversee daily spa operations, ensuring smooth workflows and high standards.

+ Schedule and confirm appointments; balance and manage the daily booking schedule.

+ Maintain spa cleanliness and uphold brand and store standards throughout the facility.

+ Manage inventory, including ordering service supplies and equipment and performing routine counts.

+ Complete administrative tasks, computer data entry, and reporting as needed.

+ Support and oversee staff training programs and professional development initiatives.

+ Participate in company training programs, conferences, and ongoing development opportunities.

Marketing & Community Engagement

+ Manage and support social media responsibilities.

+ Participate in community outreach initiatives (approximately four per year).

+ Support brand presence and engagement within the local community.

Requirements

Preferred Qualifications

+ 3+ years of sales experience, preferably in a service-based or membership-driven environment.

+ 3+ years of management experience.

+ Experience with Zenoti software is a plus.

+ Reliable transportation required.

Position Requirements

+ Goal-oriented with ambition to grow into top-level management.

+ Proven sales success; membership sales experience strongly preferred.

+ Ability to work a flexible schedule, including nights, weekends (Saturday or Sunday), and holidays.

+ Excellent verbal and written communication skills.

+ Strong organizational, multitasking, and prioritization abilities.

+ Ability to remain calm and effective in a fast-paced environment.

+ Computer proficiency; experience with retail or appointment-booking systems is a plus.

+ Strong problem-solving and customer conflict resolution skills.

+ Team-oriented self-starter who can also work independently with minimal supervision.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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