• Help Desk Analyst

    Robert Half Technology (Jacksonville, FL)


    Description

    We are seeking a customer-focused Help Desk Analyst to serve as the first point of contact for technical support. In this role, you’ll troubleshoot end-user issues, provide timely resolutions, and deliver a positive IT support experience across hardware, software, and cloud-based systems.

     

    This is an excellent opportunity for someone looking to grow their IT career in a collaborative, fast-paced environment.

    Key Responsibilities

    + Serve as Tier 1 support for end users via phone, email, and ticketing system

    + Log, track, and resolve support tickets with clear documentation

    + Troubleshoot Windows 10/11, Microsoft 365, and common desktop applications

    + Reset passwords and manage user access in Active Directory and Microsoft 365

    + Support printers, peripherals, and basic network connectivity issues

    + Use remote support tools to diagnose and resolve issues efficiently

    + Escalate complex issues to Tier 2/3 teams as needed

    + Follow standard operating procedures and IT service management best practices

    + Communicate clearly with users regarding issue status and resolution

    Requirements

    Required Qualifications

    + 1+ year of experience in a Help Desk, Service Desk, or IT Support role

    + Working knowledge of Windows 10/11 environments

    + Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

    + Familiarity with Active Directory user and group management

    + Basic understanding of networking (DNS, DHCP, TCP/IP)

    + Strong customer service and communication skills

    Preferred Qualifications

    + Experience with ticketing systems (ServiceNow, Jira, ConnectWise, Zendesk, etc.)

    + Exposure to remote monitoring and management (RMM) tools

    + Basic printer and hardware troubleshooting experience

    + IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .