• Senior Business Relationship Support Specialist

    Wells Fargo (Miami, FL)


    At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

     

    Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

     

    Wells Fargo Bank N.A. seeks a **Senior Business Relationship Support Specialist** in Miami, FL.

    Job Role and Responsibility: 

    Support complex or large portfolio of customers and share leadership role with relationship managers and service experience managers in managing a portfolio of accounts. Assist with components of audit or compliance reviews and exams as required. Maintain policy manuals and Business Continuity Plan documentation. Handle complex customer issues including escalation and resolution. Solve issues with various operations centers, internal bank departments and outside vendors. Prepare presentations, materials and serve as a subject matter expert for the department. Provide new hire and ongoing systems, processes, policies and procedures training. Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures. Make decisions on complex customer issues and problems. Partner with service experience manager to resolve issues and provide status updates on implementations. Collaborate with executives, management, relationship managers and other internal partners or business lines. Telecommuting is permitted up to 2 days a week. Position must appear in person to the location listed as the work address. Qualified applicants, send resume to: [email protected] and reference Requisition #002016 in the subject line.

     

    **Travel required:** None.

    Required Qualifications: 

    **Degree required:** None.

    **Amount and type of experience required:** Four (4) years of experience in the job offered or in a related financial services position involving correspondent banking at the enterprise level.

    Specific skills required: 

    •         Four years' experience with Correspondent Banking;

    •         Experience with International Information System (IIS) or Navigator;

    •         Experience with Hogan, or Matera and DIB; Experience with Cyber Inquiry or ACCESS;

    •         Experience with Swift messaging;

    •         Experience with Service View or CCX (Client Experience);

    •         Experience with Swift GPI Tracker;

    •         Experience with Intellitracs or PEGA system;

    •         Expertise with the Brazilian bank market, including Brazilian banking systems, regulations, and financial products; and

    •         Expertise with the Argentina bank market, including Argentinian banking systems, regulations, and financial products.

     

    Qualified applicants send resume to: [email protected] and reference Requisition #002016 in the subject line.

     

    Salary: $106,454 - $121,000

     

    ### Place of Work

     

    Hybrid

     

    ### Requisition ID

     

    002016

     

    ### Compensation

     

    $106,454 - $121,000

     

    ### Job Type

     

    Full Time

    ### Application Email

    [email protected]