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Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs.

Crouse Health is hiring a Director of Information Technology. Schedule: Full Time, Days, 8:00am-4:30pm.

Pay Range: $150,000.00 - $175,658.00 / annual

Director of Information Technology Position Responsibilities:

Strategic Leadership:

+ Develops and executes the hospital’s IT strategy and roadmap in alignment with organizational goals and healthcare industry best practices.

+ Serves as a trusted advisor to executive leadership on technology strategy, digital transformation, cybersecurity risk, and emerging technologies.

+ Leads change management efforts to successfully implement and sustain technology initiatives across clinical and non-clinical areas.

Epic System Oversight:

+ Provides overall leadership and accountability for the Epic Electronic Medical Record (EMR) system and related clinical and revenue cycle applications.

+ Ensures Epic is effectively implemented, maintained, upgraded, and optimized to support patient safety, clinical quality, regulatory requirements, and provider efficiency.

+ Partners with operational leaders to align Epic functionality with clinical and revenue cycle workflows and overall operational needs.

+ Oversees Epic governance, prioritization, change control, testing, training coordination, and post-implementation optimization.

+ Ensures appropriate staffing models, vendor partnerships, and internal expertise to support Epic and other mission-critical clinical systems.

IT Operations & Infrastructure:

+ Directs day-to-day IT operations, including systems, applications, infrastructure, network, and end-user support.

+ Ensures high availability, performance, and reliability of all clinical and business systems.

+ Oversees cybersecurity, disaster recovery, business continuity, and data protection programs.

+ Establishes and monitors service levels, performance metrics, and continuous improvement initiatives.

Financial & Vendor Management:

+ Develops and manages the IT operating and capital budgets with strong fiscal accountability.

+ Evaluates, selects, and manages technology vendors and contracts to ensure value, performance, and compliance.

+ Leads technology investment planning to balance innovation, risk management, and cost effectiveness.

Leadership & Talent Development:

+ Leads, mentors, and develops IT management and staff, fostering a culture of accountability, collaboration, and continuous learning.

+ Establishes clear goals, performance expectations, and professional development plans for the IT team.

+ Builds a high-performing organization capable of supporting a 24/7 healthcare environment.

Governance, Compliance & Risk Management:

+ Ensures compliance with all applicable federal, state, and local regulations, accreditation standards, and hospital policies, including HIPAA and information security requirements.

+ Establishes governance structures, policies, and controls to protect information assets and ensure data integrity.

+ Maintains current knowledge of healthcare IT trends, regulatory changes, and best practices.

+ Other duties as assigned.

Director of Information Technology Position Requirements:

+ Bachelor’s Degree in Information Technology, Computer Science, or a related field required.

+ Master’s degree in Healthcare Administration, Information Systems, Business Administration, or a related field preferred.

+ Minimum of 5–7 years of progressively responsible leadership experience in healthcare information technology.

+ Demonstrated experience leading enterprise IT operations in a hospital or health system in a hospital or health system environment.

+ Experience with Epic EMR implementation, optimization, upgrades, or ongoing operational support strongly preferred.

+ Strong leadership, strategic planning, and decision-making skills.

+ In-depth understanding of healthcare information systems, clinical workflows, and EMR platforms (Epic preferred).

+ Proven ability to lead complex, cross-functional initiatives in a fast-paced healthcare environment.

+ Excellent communication, financial management, and relationship-building skills.

+ High level of integrity, accountability, and professionalism.

Benefits Overview:

+ Medical, Dental, Vision, FSA, and 401K.

+ Company paid life insurance.

+ Tuition Assistance and Workforce Development Opportunities.

+ Crouse Health Employee Assistance Program.

+ Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.

+ YMCA Subsidy program.