• ORD/MDW Hardware Field Technician

    Insight Global (Chicago, IL)


    Job Description

    Job Summary

    • Install, maintain and troubleshoot a variety of hardware and software equipment. Effective

     

    communication is essential for this role as the individual will interact frequently with front

     

    line employees and will also be visible to customers.

    Responsibilities

    • Implement and support desktop and mobile devices, applications, peripherals, network

     

    devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address

    systems, and time clock equipment

    • Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC)

     

    requests supporting the IT infrastructure in office environments, CS&S Centers, and airport

    locations

    • Perform preventative maintenance on operational equipment

    • Configure, install, customize, maintain, test, and troubleshoot hardware systems with

    minimal direction

    • Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment

    • Provide exceptional Customer Service to our Internal Customers

    • Provide packaging, unpacking, documentation, shipment, and receipt of equipment as

    needed for support of the enterprise

    • Update DASH cases

    • Create status reports for Leadership on Field installations

    • May perform other job duties as directed by Employee's Leaders

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    3-5 Years of experience with Hardware Field Technician experience

     

    Knowledge of cabling infrastructure and its topologies

     

    Knowledge of Low Voltage cabling required

     

    Ability to troubleshoot and maneuver within Windows’ operating systems

     

    Ability to maneuver within Active Directory; moving work station object

     

    Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center

     

    Configuration Manager (SCCM)

     

    Knowledge in basic Network Troubleshooting

     

    Skilled in assigning applications and knowing where particular applications are coming from in

    SCCM

    Ability to demonstrate success with problem-solving abilities

     

    Skilled in strong Customer Service ServiceNow experience