"Alerted.org

Working Title: Manager of Crisis Services and Integrated Care Models

Job Class: Human Services Manager 1

Agency: Human Services Dept

+ **Job ID** : 91261

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 01/07/2026

+ **Closing Date** : 01/28/2026

+ **Hiring Agency/Seniority Unit** : Human Services Dept / DHS Manager

+ **Division/Unit** : DHS-Central Office / BHA Integrated Services Admin

+ **Work Shift/Work Hours** : Day Shift / 8:00am to 4:30pm

+ **Days of Work** : Monday - Friday

+ **Travel Required** : Yes, (Up to 50% for meetings)

+ **Salary Range:** $40.26 - $58.20 / hourly; $84,062 - $121,521 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 220 - Manager/Unrep

+ **FLSA Status** : Exempt - Executive

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

_This position is eligible for_** telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) **_for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework._

_Flexible work hours may be permitted with supervisor approval._

This position reposts to the Behavioral Health Administration’s (BHA) Director for Integrated Services and serving on the division’s management team, this position is responsible for the development, implementation, and managerial oversight of multiple, complex crisis services and integrated care models. This position possesses deep, substantive knowledge in policies and procedures with statewide significance and that impact multiple policy areas of the department, identifying impacts of current and proposed policy and law changes and recommending and negotiating alternatives that maintain program quality and comply with applicable laws. The position requires deep expertise in evidence-based policy and clinical decision-making and a capacity to extend this expertise to staff and leadership department-wide. This position is responsible for leadership within crisis systems transformation and focus on improvement to the integrated behavioral health system of care throughout Minnesota.

Duties include:

+ Being informed on evidence-based practices, promising treatment practices and the crisis now framework as well as system of care development and overseeing the development of complicated policy related to systems transformation by identifying, proposing, and defining public policy proposals and alternatives.

+ Implementing new health care policies and grant programs that affect the health and wellbeing of some of the most complex and vulnerable populations in our programs with a focus of community-based supports to improve the behavioral health crisis response.

+ Administering multiple state and federally funded grant programs by ensuring implementation, direction, and oversight for crisis and systems of care grant programs for maximum functionality and expansion of access to care.

+ Managing complex relationships with various internal and external partners.

+ Negotiating proposed changes and priorities with other managers.

+ Overseeing the hiring of staff; mentoring and supervising staff who are designing and implementing complex work plans.

+ Establishing and maintaining complex relationships with internal and external partners, counties, tribes, providers, member and advocacy groups.

+ Evaluating program outcomes and adjusting activities based on evaluation results.

Specific crisis, integrated care model, and system of care policy and grant programs include (but are not limited to): Mobile Crisis Services, legislatively directed pilot projects, Behavioral Health Homes, CCBHC’s, and Office Involved Care Coordination.

Minimum Qualifications

Demonstrated leadership experience*

*Leadership experience can include:

+ Experience as a supervisor, lead worker, team lead, project lead.

+ Completion of a State of Minnesota leadership program (e.g., ELI, L4).

+ A paid/unpaid position leading a program or chairing a committee (e.g., ERG) - experience must include:

+ 1+ year of experience identifying issues, goals, and strategic actions.

+ 100+ hours per year time commitment

AND

Four (4) years of in-depth knowledge of crisis **behavioral health systems, systems or care development, and oversight of integrated care models** demonstrating the following:

+ **Knowledge of state and federal statutory regulations related to behavioral health.**

+ **Mental health and substance use care delivery systems with a focus on implementation of crisis policies, programs, and measures that will create change in provider behavior.**

+ Understanding of program management and continuous improvement process to produce and track measurable results.

+ Experience with developing polices, directives, and/or instructions.

+ Experience with strategic planning, research, outcomes, evaluation, and integrated services.

+ Experience working with diverse funding sources, grants, and budgets.

Preferred Qualifications

+ Variety of experiences working effectively with others from different backgrounds and cultures.

+ Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns.

+ Knowledge of laws and administrative procedures sufficient to serve as a policy and technical expert before legislative policy committees and other public forums.

+ Clinical experience and knowledge of mental health programs and service delivery.

+ Behavioral health knowledge of professional standards, laws and regulatory oversight of mental health services, programs and scope of practice across the lifespan.

+ Knowledge of the Department of Human Services Behavioral Health Administration’s service delivery models.

+ Creative and efficient problem solver able to address a complex range of policy, clinical management, and systems issues.

+ Organizational change processes and systems transformation frameworks.

Additional Requirements

+ MinnesotaDepartmentofHumanServices(DHS)criminalbackgroundcheckwillbeconductedonallfinalists forthisposition.Finalistsmustpassthe DHS backgroundcheck.

+ Employee reference checks will be conducted on all finalists. This may include a review of documentation related to jobperformance.It alsoincludescontact withtheapplicant'sformer employer(s).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.