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**Job Title:** Customer Service Representative (CSR)

About the Role:

Adecco is seeking a **Customer Service Representative** to serve as the primary point of contact for customer inquiries and manage the preparation, review, and documentation of all solicitations, proposals, and contracts. The CSR ensures compliance with corporate policies, divisional procedures, and customer requirements while maintaining professional relationships across the organization.

Key Responsibilities:

+ Serve as the main contact for customer inquiries regarding orders, quotes, deliveries, product returns, and quality concerns.

+ Review contracts, customer purchase orders, and quotes to ensure compliance with corporate and divisional policies.

+ Maintain and distribute contractual documents, ensuring alignment with internal and customer retention requirements.

+ Input and manage sales orders, RFQs, pricing, and other data in the ERP system accurately.

+ Collaborate with Sales, Finance, and Operations to support account setup, shipments, expedites, and continuous improvement initiatives.

+ Process credits, debits, and returns following division guidelines.

+ Share relevant business opportunities and updates with the Sales Team.

+ Support export compliance and account receivable initiatives as needed.

+ Perform other projects or responsibilities as assigned while adhering to the Barnes Group Code of Business Ethics and Conduct.

Qualifications:

+ 2+ years of Customer Support or Inside Sales experience

+ Strong organizational and communication skills (verbal and written).

+ Knowledge of contract management, customer service, and ERP systems.

+ Ability to collaborate effectively with cross-functional teams.

+ Detail-oriented, proactive, and committed to compliance and process improvement.

**Pay Details:** $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.