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Application Support Administrator-Third Party Applications

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Application Support Administrator-Third Party Applications

Salary

$80,306.72 - $94,479.84 Annually

Location

Toledo, OH

Job Type

Full-Time

Job Number

2025-00325

Department

Information Technology

Opening Date

01/08/2025

Closing Date

1/29/2026 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

POSITION SUMMARY:

The Application Support Administrator is responsible for the configuration, maintenance, and support of critical business applications. This position will work with cross-functional teams to troubleshoot and resolve issues related to the application and ensure that it is available and functioning as required. In addition, the Application Support Administrator will also be responsible for managing the software vendor and facilitate necessary software upgrades, patches, and testing.

ESSENTIAL JOB FUNCTIONS:

+ Manages and supports critical business applications to ensure that they are available and functioning as required.

+ Troubleshoots and resolves issues related to the application and collaborate with cross-functional teams to identify and implement solutions.

+ Configures and maintains application settings and user accounts.

+ Performs software upgrades, patches, and testing to ensure that the application is up-to-date and secure.

+ Maintains documentation on application configuration, changes, and issue resolution.

+ Communicates effectively with stakeholders to ensure that they are informed about application updates and changes.

+ Provides training and support to end-users to help them effectively use the application.

+ Monitors application performance and proactively identify and address issues with the vendor or other internal resources.

+ Participates in the requirements gathering, configuration and implementation of new business applications as required.

+ Performs other duties as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

+ Business application support, including software installation, configuration, and maintenance.

+ Software upgrades, patches, and testing processes.

Skill in:

+ Organizing, completing, and reporting on projects.

+ Composing clear, concise, and informative documents.

+ Handling difficult situations in a tactful and professional manner.

+ Analyzing complex problems, evaluating alternatives and making sound recommendations.

+ Using the internet, remote communications, and other advanced tools to increase productivity and perform job functions.

+ Effectively presenting information and responding to questions from groups of managers, clients, outside agencies, and the general public.

+ Writing and speaking that is easily understood by others.

Ability to:

+ Effectively utilize computers, automated systems and related software applications.

+ Achieve professional confidence of others used to assimilate and understand complex information.

+ Interpret and apply program and project requirements in addition to applicable codes, rules policies and regulations.

+ Conduct research and write reports.

+ Develop, oversee, and implement projects and programs in a variety of areas. Elicit cooperation and collaboration from others as well as creatively solve problems and resolve disputes.

+ Develop and implement effective City organizational policies and procedures.

+ Communicate effectively, both orally and in writing; speak in public.

+ Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients.

+ Multi-task in a fast-paced environment.

REQUIRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

+ Associate's degree in Computer Science, Information Systems, or a closely related field.

+ Two (2) years of experience in application support, administrator or a similar role.

+ Experience or knowledge of SQL and scripting is a plus.

+ Experience or knowledge of ITIL processes is a plus.

PREFERRED EDUCATION, EXPERIENCE AND CERTIFICATIONS:

+ None

PHYSICAL DEMANDS:

The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In this position, the employee will continuously sit. The position will rarely require the employee to drive a personal and company owned vehicle. Speaking and listening are constant essential functions of this position.

WORK ENVIRONMENT:

The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is continuously indoors. It is rare that this employee will work outdoors; however, occasionally this employee will have to travel to multiple worksites. At times, this position will require extended work hours. The noise level in the work environment is usually low; however, occasional moderate background noise can occur.

Class Code: Application Support Administrator-Third Party Applications (3970)

The City of Toledo provides excellent health and retirement benefits for its employees.

Health Insurance

The City of Toledo is a self-funded medical plan provider that offers a broad network of health services options for its employees. The City also offers a multi-tiered prescription drug plan and dental and vision care services.

Employees are required to pay a monthly premium depending on the employee’s selection of single, single plus one, or family coverage. Coverage is also afforded for qualifying domestic partners, depending on the employee’s bargaining unit. Monthly co-premiums are determined by collective bargaining agreement or Municipal Code.

Group Life Insurance

City employees are covered by a group life insurance plan depending on collective bargaining agreement or Municipal Code.

Ohio Public Employees Retirement Plan

The City is a member of the Ohio Public Employees Retirement Plan (OPERS). All employees who are paid in whole or in part by the state of Ohio, a county, municipality, or any other political subdivision of state or local government in Ohio must become members of OPERS unless they are covered by another state retirement system in Ohio.

OPERS is a pension plan providing fixed retirement benefits every month based on a formula that rewards years of service. The City contributes 14.00% of the employee’s annual base salary and employees contribute 10.00% of their annual base salary.

For more information about OPERS, click on this link: https://www.opers.org/

Deferred Compensation & 401(K)

The City of Toledo offers a voluntary governmental 457(b) deferred compensation plan, which is a retirement savings plan that allows eligible employees to supplement any existing retirement/pension benefits by saving and investing pre-tax dollars through salary deferral.

Contributions and any earnings are tax-deferred (both federal and state income taxes) until money is withdrawn. Withdrawals are taxed at ordinary income levels.

For more information about the Ohio Deferred Compensation click on this link: https://www.ohio457.org/iApp/tcm/ohio457/index.jsp

401(k)

The City of Toledo offers a voluntary pre-tax savings contributions retirement plan. The plan is commonly referred to as a 401(k).

Under the 401(k) plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck before taxation. The City does not make contributions on the employee’s behalf. (Contributions are tax-deferred until withdrawn during retirement). Annual contributions to the 401(k) plan are limited to a maximum pre-tax annual contribution, as established by Internal Revenue Service regulations.

Roth 401(k)

The City of Toledo also offers a voluntary post-tax savings contributions retirement plan. This plan is commonly referred to as a Roth 401(k) Plan.

Under a Roth 401(k) Plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck on a post-tax basis. Annual contributions to the Roth 401(k) plan are limited to a maximum post-tax annual contribution, as established by the Internal Revenue Service.

01

Are you currently employed by the City of Toledo?

+ Yes

+ No

02

If you are currently employed by the City of Toledo, please list your Division.

03

What is your highest level of education?

+ Doctorate or Professional Degree

+ Master's Degree

+ Bachelor's Degree

+ Associate's Degree

+ Some College

+ High School Diploma or G.E.D.

+ None of the above

04

If you have an Associate's Degree or higher, please list the major and any concentrations of your Degree?

05

How many years of experience do you have in application, support, administrator or a similar one?

+ More than three (3) years of experience

+ More than two (2), but less than three (3) years of experience.

+ More than one (1), but less than two (2) years of experience.

+ Less than one (1) year of experience.

06

Describe your experience in application support, administrator or a similar role.

07

Do you have experience or knowledge of SQL and scripting?

+ Yes

+ No

08

Do you have experience or knowledge of ITIL processes?

+ Yes

+ No

Required Question

Employer

City of Toledo

Address

One Government Center Ste 1920

Toledo, Ohio, 43604

Phone

419-245-1500

Website

http://toledo.oh.gov/services/human-resources/

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