• Service & Operations Desk Technician

    Crate & Barrel (Northbrook, IL)


    The IT Support Technician is the first point of contact for resolving technology incidents and work orders. This role leverages strong technical skills, a passion for problem-solving and a passion to deliver exceptional customer service. This position is critical to ensuring our systems run smoothly and our users stay productive.

     

    A day in the life as a Service & Operations Desk Technician...

    + Provides support for technology incidents and work orders, addressing a wide range of hardware and software issues

    + Diagnoses and resolves hardware and software issues, including troubleshooting complex problems and implementing effective solutions

    + Documents solutions and procedures clearly and concisely, contributing to our knowledge base and improving future support efforts

    + Escalates complex problems to higher-level support, collaborating with senior technicians and engineers to resolve challenging issues

    + Ensures timely and effective resolution of technical issues, prioritizing incidents based on severity and impact, and striving to exceed user expectations

     

    What you'll bring to the table...

     

    + Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently

    + Proficiency in a variety of operating systems, hardware platforms, software applications, and diagnostic tools

    + Solid understanding of networking principles, system administration tasks, security best practices, and end-user technologies

    + Familiarity with ITIL frameworks and best practices for incident management, problem management, and service delivery

    + Excellent communication and interpersonal skills with the ability to collaborate effectively with team members and communicate technical information to non-technical users

     

    We'd love to hear from you if you have...

     

    + 3+ years of professional technical support professional experience

     

    Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.